Do you want to be part of a fast-growing international scale-up and are you passionate about helping customers? This is your chance! Join our Customer Support team and help our customers to get the most out of our Content Experience Platform.
The support department is the first place for our customers to get help. From our Amsterdam office, you will solve (technical) questions and problems by providing support via chat and e-mail. Collecting and organizing feedback from our customers in order to help improve the platform is an important part of your role. Next to this, you will create content (articles or videos) to make our customers be more self-sufficient.
We have over 1400 customers, ranging from smaller agencies to very large (corporate) organizations. This results in a big variety of people and questions, from design to technical questions.
Investigate and answer support questions about our product by chat/mail
Give instructions to customers on the use of our platform
Create content for our knowledge base
Collaborate with Development to solve customer issues
Gather and translate customer feature requests in order to improve the platform
You are a clear communicator. To the point, friendly and able to communicate through all channels.
You have a natural service and customer-oriented attitude
You are proactive, flexible and have the ability to switch tasks quickly
You are a true Inspector Holmes when it comes to troubleshooting and finding solutions
You are curious by nature and able to identify customers needs
You are tech-savvy: interested in IT, design, new technologies or online platforms
Your Experience and Skills
Minimum a bachelor degree or equivalent
You have worked in a customer-focused role for at least 1 year
Your English is native or near-native. Since we also have Dutch customers, speaking Dutch is a big plus!
Affinity with it, design, marketing, new technologies or online platforms
Go to https://jobs.foleon.com/customer-support-specialist-nl if you would like to learn more about us and to see this vacancy made with Foleon!