Job Properties
  • Job Type
    Full-time Position
  • Background
    Engineering
    Management & Business Others
    Marketing and PR
    Supply Chain and Procurement
  • Languages
    English
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      Veldhoven
    • Date Posted
      November 11,2020
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    Customer Supply Chain Planner Field Operations EMEA

    Introduction

    The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

    Job Mission

    Manage the operations for CSCM for your region(s) to ensure material availability in warehouses close to our customer-factories, or directly at customer sites, by translating customer needs and contract commitments into material-planning. Drive continuous improvement for material availability to improve our after-sales contract performance and material availability for install/upgrade events. Deliver the right customer service at agreed cost, together with the stakeholders both in the regions and in Veldhoven (headquarters).

    Job Description

    We are looking for people who are able to manage unexpected customer demands under high time pressure. You are responsible to solve the most urgent and complex issues as last point of support. Next to that for Upgrade & Installs, we are searching for professionals who can plan and prepare (complex) events at our customer’s facilities. In the preparation phase of these events you ensure parts and tools are available on time at the right location. To achieve this, you need to plan and prioritize customer requirements, report to your stakeholders and drive escalations when needed.
    • About 40% of your job will be delivery planning related. An ability to push and set priorities, as well as managing customer needs and stakeholders is required to complete your tasks successfully
    • Pro-actively planning of materials as well as managing your KPI’s, counts for roughly 40% of your job
    • You are expected to define process efficiency improvements and drive implementation into our standard way of working, including participating in projects and driving lean to a next level within our team (20%)

    Education

    Relevant bachelor/master’s degree (e.g. supply chain or engineering)

    Experience

    • 2-7 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement background
    • Knowledge of business complexity, supply chain and/or relevant industry
    • A tactical, analytical thinker with strong interpersonal and communication skills, decision making and project management skills
    • Drive for results, act under high pressure and stakeholder management
    • Cultural awareness and SAP knowledge are a prerequisite
    • Lean experience preferred

    Personal skills

    • Strong interpersonal, communication and decision-making skills
    • Self-driven and independent
    • Service oriented & problem-solving mindset
    • Strong analytical skills
    • Ability to organize and prioritize workload
    • Ability to influence without power
    • Can do mentality
    • Excellent professional communication in English and Dutch

    Context of the position

    The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts/tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

    Other information

    Only applications via the system will be taken into procedure.

     
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