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  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Category
  • Languages
    English German French Spanish Italian
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      5,865 reviews
    • Date Posted
      May 12,2021
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    Customer Success Manager, WebEx

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
    Who You'll Work With
    Customer Success at Cisco is a close-knit international team driven by outstanding post-sales consultancy and adoption. As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater EMEA Market. You will identify growth opportunities to expand Cisco's footprint while demonstrating the value and benefit of these results to customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of Cisco Collaboration to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco's vision and strategy. What You'll Do
    Lead the complete customer lifecycle of onboarding, adoption, expansion and renewal
    Strive to continually drive faster "time to value" and improve overall experience for our customers
    Understand customer's objectives and how they translate to outcomes
    Ensure accurate delivery, onboarding and adoption of products and services, conduct ongoing operational reviews
    Find opportunities for upsell and cross sell
    Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage And lead value driven discussions
    Partner with customer to advice on best practices
    Drive revenue growth through adoption and upsell/cross-sell Who You Are
    Native in German/Italian/French/Spanish and fluent in English
    Minimum 3 years' experience in consultative customer facing role, ideally in a SaaS or management-consulting company
    Strategic thinker, problem solver, and strong dedication to customer success
    Standout colleague and willingness to work closely with cross-functional partners
    Comfortable working in a fast paced, dynamic environment to meet evolving business requirements - a self-starter!
    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
    We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
    But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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