About the role
Customer Success at Cisco is a close-knit international team driven by best-in-class post-sales consultancy and adoption.
As a CSM, you are responsible for driving adoption of the Cisco Collaboration solution within the greater EMEA Market. You will identify growth opportunities to expand Cisco's footprint while demonstrating the value and benefit of these results to our customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices and standard methodologies with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco's vision and strategy.
What You'll Do
Own the complete customer lifecycle of onboarding, adoption, expansion and renewal
Strive to continually drive faster "time to value" and improve overall experience for our customers
Understand customer's objectives and how they translate to outcomes
Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews
See opportunities for upsell and cross sell
Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage And lead value driven discussions
Partner with customer to advice on best practices
Drive revenue growth through adoption and upsell/cross-sell
Who You Are
Minimum 5 years' experience in consultative customer facing role, ideally within Tech or SaaS based company
Strategic problem solver, account management, and strong dedication to customer success
An excellent teammate with willingness to work closely with cross-functional partners
Comfortable working in a fast paced, dynamic environment to meet evolving business requirements - a self-starter!
Education or equivalent experience: 4-year higher education degree
Native in Spanish and fluent in English, ability to speak Italian will be a plus
#WeAreCisco , where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!