Finance and Economics IT Management & Business Others Marketing and PR
3 - 5 Years
Customer Success Manager - Benelux/Nordics
WHO WE ARE:
Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Hub (CDH) enables you to connect your data so you can connect with your customers.
Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world's most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.
WHAT WE ARE LOOKING FOR:
We are looking for a passionate, motivated, and driven Customer Success Manager (CSM) to drive successful adoption and expansion of Tealium’s solution with her/his accounts. The Customer Success Manager serves as the internal voice of the customer while working with other Tealium teams and partners to exceed customer expectations.
Your Day to Day:
Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts, with the goal to build the relationship, drive incremental value, retain and expand the customer use of Tealium’s products and services
Gain an understanding of customers’ desired business outcomes and mutually plan to realize more value through improvements in implementation and adoption of new use cases
Partner with Tealium’s implementation team to ensure successful deployment and engagement
Provide guidance to customer organizations on how to leverage Tealium to implement their projects from design to production
Implement customer engagement strategies including consistent Executive Business Reviews and Quarterly Business Reviews
Leverage your relationships and customer health analytics to identify customer expansion opportunities & churn risks
Collaborate with Tealium’s Sales team to expand customer relationships & ensure renewals
Monitor and report on customer health, plan and co-ordinate the recovery for churn risk scenarios
Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources
Collaborate with Marketing to grow library of customer testimonials
Share industry updates and other customer stories in your portfolio to drive interest in Tealium propositions
Inform customers of Tealium’s Product roadmap & provide continuous customer feedback to Tealium’s Product team
Embrace & contribute to Customer Success team methodologies
Why You Are the Perfect Fit:
BA/BS Degree from an accredited university required
5+ years customer facing role (Customer Success, Engagement Manager, Account Manager) with a fast-growing SaaS software company
Comfortable establishing credibility with key customer decision makers & influencers
Passion for serving customers
Experience leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Ability to learn technical content and context quickly, and then convey it to customers
Experience working cross functionally with several teams and proven track record of positively influencing decision makers in other departments including Sales, Ops, Legal, Finance among others
WHY YOU WANT TO WORK HERE:
The highly relevant and differentiated positioning of Tealium and our Customer Data Hub (CDH) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.
TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.