Customer Success Manager in a green-tech water business

Are you someone who welcomes the challenges of B2B customer success and project management with an innovative technology in a traditional industry? Would you like to be part of an international, young and dynamic team to help the company manage long-term customer relationships?

LG Sonic is looking for a Customer Success Manager to join the after sales team full-time. The ideal candidate of LG Sonic is motivated, wants to solve problems, manage long-term projects and is eager to grow in their position - a winner mindset. We are looking for someone either recently graduated or with up to 5 years of experience.

The after sales department takes care of the customers, the running projects and works closely with sales, R&D and operations. Daily tasks include customer communication, following up on our projects, solving technical problems, project administration, data analysis, finding answers on biological events in reservoirs and managing maintenance events. Furthermore, to keep our customers happy, we identify with R&D and operations further possibilities on improving the products and with sales we work on developing further business. It is a versatile position where you get to learn a lot of different skills and create impact.

LG Sonic ensures chemical-free water treatment across the globe for the last 10 years. Our customers are mainly in the water and energy industry. Our mission is to be the best algae management company in the world, and we aim to achieve that by providing green innovative technologies that solve water problems.

We are a young company that allows freedom and creativity. There is a balance between working in a team and alone, and everyone is always cooperative. The after sales department is not typical either – our projects last several years and there are many aspects from customer to customer. Ideally, we want someone who can think positively, communicate well, show their love for customers and understands the impact they can create.

Responsibilities

• Answer customers on time and professionally
• Follow the management plan of projects and proactively seek for improvement
• Know how to solve problems by yourself or where to get help
• Identify new opportunities and deliver innovative solutions to customers to the best of your knowledge
• Keep the CRM, your team, and the after sales manager up to date
• Grow and learn in skills you need

Qualifications

• Bachelor's degree in business or equivalent
• Excellent communication skills with minimum C1 level English
• General technical and/or biological understanding is a huge plus
• Proactive and positive attitude
• Allowed to work in the Netherlands and living close-by the office in Zoetermeer (30km radius)
• Available 40 hours a week
• Experience with B2B customer success management is a plus

What we offer

• Working in an innovative international company where you can make real impact
• Growth and development opportunities within the role
• Fun, motivated and dynamic team with an open culture
• Market competitive salary, work from home options, borrels and travel reimbursement

Job Type: Full-time

Salary: From €2,200.00 per month

Experience:

• customer success: 1 year (Preferred)
• project management: 1 year (Preferred)

Education:

• Bachelor's (Required)

Language:

• Spanish (Preferred)

Work Remotely:

• Temporarily due to COVID-19