Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Category
  • Languages
    English
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      SoftwareONE
    • Date Posted
      April 14,2021
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    Customer Success Manager

    Why SoftwareONE?:
    Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
    Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
    In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
    With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

    The role:
    • Contact with current customers on a daily basis.
    • Establish and expand relationships with key executives and decision makers within each customer and territory.
    • Develop and maintain exceptional consultative relationships with existing customers.
    • Work collaboratively with assigned Business Development Managers to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.
    • Grow and maintain existing customer and partner relationships through proactive telesales activity.
    • Manage quote creation, order processing, and day-to-day customer and partner requests.
    • Develop strong knowledge of leading industry trends through ongoing training with software publishers.
    • Act as key resource for leading industry volume license offerings.
    Knowledge, Skills and Abilities Required:
    • Knowledge of: operational policies and procedures; customer service and developing and maintaining long-term business relationships.
    • Ability to: analyze data, identify trends and develop recommendations for improvement; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; maintain and promote good client relations, maintain confidentiality of sensitive information.
    • Skilled in: relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.
    #LI-NW1

    What we need to see from you:
    • 1-3 years professional sales experience preferred but not required.
    • Proficient in English and Dutch language skills.
    • Customer service experience preferred.
    • Highly motivated and results oriented; entrepreneurial spirit.
    • Detail oriented with ability to break down projects into smaller tasks.
    • General understanding of technology solutions.
    • Proficient in and knowledgeable with Microsoft’s licensing programs and product stack.
    What you should really know about us.:
    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
    Patrick Winter, Founder.
    What we expect from our employees:
    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

    “SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
     
    Open Positions from SoftwareONE
    Related positions