Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amersfoort
    • Date Posted
      August 28,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Customer Success Manager

    Descartes Unites the People and Technology that Move the World
    The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.


    We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

    We’re growing fast and invite you to join our amazing team.

    BACKGROUND

    Descartes is recognised as an industry leader with a winning culture, we overachieved our sales plans for Customs last year and plan to do it again! Being a Benelux technology leader and with the imminent Brexit transition, the customs world is getting materially disrupted as more than 40,000 companies are going to have the file declarations for the first time. This represents a once in a lifetime opportunity, and we need your help.


    POSITION SUMMARY

    You facilitate and maintain successful relationships with customers in the Benelux area. By doing so you create, identify, qualify and develop new sales in line with the set targets. In your function of Customer Success Manager, you will report to the VP of Customs solutions EMEA who is heading an energetic sales team, willing to go that one step further to meet the customers’ expectations and get the deal closed. The sales team is supported by different corporate departments (marketing, pre-sales, legal) and by a local sales support organization.


    RESPONSIBILITIES

    • You achieve your personal quarterly and annual sales targets
    • You will build value to displace the competition on something other than the price.
    • You will be a champion of Business development that thrive on the hunt.
    • You will successfully help our customers to develop a solution vision using your products as a centerpiece.
    • You will need to show your activities and understand the importance of tracking your data.
    • You develop new business with our customers
    • You ensure proactive face-to-face coverage of target accounts with appropriate forecasting.
    • You hand over new deals in a structured manner to the delivery organization and closely monitor customer satisfaction throughout the implementation phase.
    • You represent Descartes at events and seminars.
    • You are an enthusiastic ambassador of the Descartes organization and its customers
    • You are able to set up an Account Planning and create a sales plan accordingly.


    QUALIFICATIONS AND KEY ATTRIBUTES

    • You must be a team player, goal-oriented and a self-starter
    • You should ideally have Customs and/or Logistics Services experience.
    • You must be a problem solver with great listening skills and have the ability to ask the right questions.
    • 5+ years of direct sales experience.
    • Track record of consistently exceeding/ meeting personal quota targets in the software space
    • Execution of a highly proficient and repeatable sales process is required
    • You will need to have a proven track record of winning complex sales deals by using a consultative approach.
    • You must understand the value of business planning and be passionate about continuous improvement and can learn quickly and think on your feet.


    LOCATION

    The position can be based either in Amersfoort in the Netherland or in Lier in Belgium.

    Join Us
    As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.


    Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

    At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.


    Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.


    We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.

     
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