Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.
To help us achieve this mission we are looking for a Customer Success Manager.
What you’ll do
As one of ROBIN’s Customer Success Managers you ‘own’ the customer. You share best practices and help the customer gain deeper insights into. You safeguard timelines, challenge assumptions and continually offer guidance and support. You work methodically, this means you will have contact with your customer every month to check how they doing. You bring your A-Game to every interaction with colleagues and customers and never fly on auto-pilot. You are ultimately successful when your customer recommends us on to others.
What you offer
You have a bachelor’s degree;
You have at least 5 years of relevant working experience in preferably customer contact, ecommerce or SaaS;
You have a commercial mindset and are a natural relationship builder;
You have strong communication skills and dare to challenge your customer;
You are naturally curious for new developments in technology and keen to share them to inspire your customers;
You have project-based working experience;
You don’t necessarily have a technical background, but you are definitely tech savvy;
You speak and write fluent level of Dutch and English;
You live in travel distance of our office in Arnhem.
As a person
You are results oriented and like to work in structured way;
You have can-do mentality and a continuous improvement mindset; and
You are flexible and like working in a changing organization.
What we Offer
A challenging job within an innovative and international fast-growing company;
Competitive salary and bonus structure based on skills and experience;
The opportunity to shape your job with your own skills;
Awarded to be a Great Place to Work 2021 by CM.com employees;
Working together with motivated and entrepreneurial colleagues;
Onboarding and buddy program to help you to get up to speed;
Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.
CM.com & RobinHQ as a Company
CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide. Conversational Commerce is the convergence of messaging and payments.
CM.com provides messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. These messaging channels can be combined with cloud platform features, like Ticketing, eSignature, Customer Contact, identity services and a Customer Data Platform.
CM.com is a licensed Payment Service Provider (PSP) offering card payments, domestic payment methods and integrated payment methods like WeChat Pay. CM.com has over 600 employees and 20 offices globally. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By doing so, CM.com can guarantee scalability, time-to market and, global redundancy and delivery
Since October 2020, ROBIN is part of CM.com. The team consists of 25 people and delivers market-leading customer service technology to commerce brands in B2C, B2B and D2C. It’s a multichannel customer contact application which integrates different channels like VoIP, email, WhatsApp, FB messenger and many more to follow. In this feature-rich agent workspace our user see all the incoming messages and create maxime value to handle all those questions. Example of clients are SmartPhoneHoesjes, Wijnvoordeel and Topbloemen.
Apply now and ‘Start the Conversation’
Are you the candidate we are looking for? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.