Job Properties
  • Job Type
    Full-time Position
  • Category
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      30,719 reviews
    • Date Posted
      May 22,2021
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    Customer Success Manager

    Introduction :
    At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

    Your Role and Responsibilities
    As a Customer Success Manager (Architect) you will apply your technical skills to help our customers
    achieve their business outcomes with Hybrid Cloud & AI Growth Offerings. You will be responsible for
    use case identification, solution architecture design, MVP builds, and adoption of our Growth
    Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes
    needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions,
    identify expansion opportunities, and work with the renewal team to ensure execution of the
    renewal process.
    • Responsible for use case identification and value realization for C&CS Growth Offerings
    • Architects and co-creates MVP alongside customer practitioners
    • Drives increased usage and adoption for C&CS Growth Offerings
    • Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
    • Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption
    • Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process

    Required Technical and Professional Expertise
    • Technical understanding of IBM Middleware / Software / Cloud Services
    • Experience with enterprise software implementations
    • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
    • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
    • Analytical mindset and problem-solving skills
    • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
    • Strong interpersonal relationship building and executive communications skills
    • Can manage multiple customer accounts and projects simultaneously
    Fluent in English and Dutch

    Preferred Technical and Professional Expertise
    5-10 years of experience in Customer Success, Professional Services and/or Services
    Industries, Technical Sales (e.g., technology or management consulting)
    • Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
    • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
    About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

    Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

    Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

    Impact. Inclusion. Infinite Experiences. Do your best work ever.

    About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

    Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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