Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English
  • Experience Required
    10+ Years
  • Degree Required
    Bachelor
    • Province
      37 reviews
    • Date Posted
      January 14,2021
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    Customer Success Lead

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    The world is changing, and digitization has also become essential in the shipping industry. Going digital helps the maritime ecosystem to transform, seize new opportunities and make strides in improving operational efficiency and upscaling the crew. Digital technology plays an important role to streamline processes and improve the business productivity of the maritime industry.

    At diize, we understand this as no other. As a 100% Vopak Agencies company, our roots are in the port agency for many years. We use our expertise and experience to develop digital products for ship owners, charterers and port call stakeholders. Diize works as a trusted digital service provider operating at the forefront of digitalization in this industry.

    With our solution Always on Board we are helping captains and vessel operators to be more in control of their processes. Reducing the hassle of the current ways of working by bringing uniformity and efficiency in the on board digitalization of port call processes.

    To further shape the growth of Always on Board we are looking for a:

    CUSTOMER SUCCESS LEAD

    In this role you will be a part of the core team consisting of the Program Manager, Product Owner and Sales & BD Manager. You will report to the Director of diize.

    Your main responsibilities

    Develop best practices for new customers onboarding to ensure customer success
    Handling questions and account management for existing accounts
    Realising up-sell with existing customers and evaluate their success
    Handling back-office operations such as data management and setting up new accounts
    Set-up new ports in the application by adding required data fields and documents as a part of our global coverage roadmap
    Create content for social media purposes
    Taking care of the administrative duties such as invoicing CRM management and performance analysis
    Provide detailed input to the Product Owner for new potential product functionalities

    You….

    Have a growth mindset and see challenges as learning opportunities, failing is not an option.
    Have an entrepreneurial and commercial mindset
    Have a bachelor degree or higher in Business Administration, Marketing or Communications
    Have affinity with IT and digitalization. Experience in IT is a plus
    Get enthusiastic to work with people and helping them
    Are committed, proactive and driven
    Are self-motivated and self-organized
    Are flexible and can handle multi-tasking
    Are a great communicator
    Are speaking fluently in Dutch and have strong English skills both verbal and written.

    We offer…

    Market conform salary depending on skills and experience
    31 holidays on an annual basis
    Remote working possibilities
    Collective Health Insurance (contribution 50% of basic package)
    Vopak Pension scheme (https://pensioenfonds.vopak.com)

    Questions? Wesley Lems will answer your questions via wesley@diize.com.

    Are you the Customer Success Lead we are looking for and are you motivated to work in a startup environment with a corporate twist? For more information about the procedure please contact Leontien Muis via leontien.muis@vopak.com.
     
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