The Customer Service Department (CSD, division Taste) is a professional team of 14 Customer Service Representatives. CSD supports superior customer care and service for assigned customers by being point of contact for orders and complaints and related customer requests. This is done through accurate follow-up on orders and related communication which contributes to a good On Time Performance, low external non-conformances and a good Sales performance. We are looking for an enthusiastic Customer Service Representative to join our talented team on a full time basis.
To be successful in this role you must have at least 2 years of working experience in a similar position. A Bachelor degree is required. The ideal candidate is customer oriented and has the ability to work under pressure and deal with people at all levels and cultural diversity. You are a team player, have excellent communication skills and work accurate. Being a problem solver is key. We are looking for someone with excellent skills in English and Dutch (verbal and written).
Receive and load orders in SAP;
Monitor order fulfillment process and provide proactive communication on any bottlenecks or potential delays;
Being accountable for order-related customer communication;
Liaise closely with all concerned departments to try to resolve the bottlenecks;
Load and coordinate customer complaints and credits notes in a timely and professional manner;
Build excellent relationships with key contacts at the customer and in the different departments in the IFF organization.
Bachelor degree in Commercial economics, Logistics or Business administration;
At least 2 years of working experience in a similar position;
Excellent skills in English and Dutch (verbal and written);
Customer ownership and Customer Focus; is dedicated to meeting the customer requirements and expectations;
Accurate and good administrative skills;
Experience with ERP systems (SAP) is preferred;
Knowledge about payment terms and Incoterms is preferred.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…
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