Job description G-Star strives to be the most hardcore denim brand in the world. To achieve this, we are looking for hardcore thinkers and do-ers, who dare to create the future of premium and purposeful denim with us. We are looking for people with big dreams, while keeping their feet on the ground. Those who are not afraid to push the limits, because we believe there are no limits in what denim can do. Are you up for the challenge? Are you the perfect fit for our team? Are you a bit of a rebellious spirit? Then we would love to hear from you! Here’s what we’ll do together: As a Customer Service/Operations Employee you are one of the main contacts for our regular wholesale, franchise and B2B customers. You are responsible for providing an outstanding level of service in order to strengthen the relationship between G-Star and its customers. You’ll be also responsible for monitoring each transaction within the consignment business model and maintain current inventory levels, ensuring quantities that appear in the system are accurate for planning of purchase, finance, promotions and marketing activities. Moreover, you support the sales team and advise them on various topics in order to maximize business opportunities. Duties & Responsibilities:
Work cross functionally with Sales, IT, BICC, EDI team, merchandise planner and allocation teams
Monitor and control item availability, changed lead times, deliveries, packing slips and invoices and inform all stakeholders accordingly in case of discrepancies
Act as the key stakeholder for set up of new customers, customers on B2B and in onboarding customers to the consignment process
Support and monitoring accuracy of the order entry at account level
Monitor & control inventory and sales movements and undertaking the necessary corrective measures in case of discrepancies
Monitor inventory statement is sent periodically to the consignee from finance department
Control of proper EDI data exchange, first point of contact for EDI issues and owner of Master Data for customers in SAP
Organize and perform together with sales physical stock investigations at consignment locations and address any problematic areas, highlighting discrepancies on stock level, merchandise damages and any other critical issues
Monitor invoicing or Self-Billing and mark down activities in SAP.
Monitor and support occasional audit on reported inventory by the consignee
Central role in yearly settlements and leakage numbers
B2B customer service and support
Support and follow up on sales appointments
Profile What you bring to the table:
Bachelor’s degree/Master degree and 3 years’ experience in similar customer service/sales support role
Customer and solution oriented
Apparel (denim)/fashion product knowledge is an advantage
Industry: preferably Denim/Fashion or Luxury Goods; Beauty & Cosmetics
Excellent verbal and written communication skills in English and local customer language both oral and written
Computer literate and comfortable using MS Word, Excel and Outlook
What does G-Star bring to the table: Beyond a competitive salary, working at G-Star brings many other perks and exciting opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers room for fun, inspiration and innovation; a clothing budget; a healthy, and last but not least, a discount on a new bicycle. What will happen next:
We will thoroughly review your CV.
We have a large expat community at G-Star, so please apply in English.
When we hopefully find what we are looking for, we will call you for a chat and if it’s a good fit, we’ll plan our first interview.
Because we’re very curious how you’d survive a mission impossible, we ask you to prepare a real-life business case in a follow-up interview.
Having an agile mindset is very important at G-Star, therefore we ask you to participate in an (online) Learning Agility Assessment.
When we’re ready to commit to each other, we’ll finalize the terms we’ve discussed and we’ll explain to you how to order your first pair of jeans from the G-Star employee store. Good luck!