We are looking for someone with natural leadership skills and excellent customer service experience. As the head of our team, you can see things from different perspectives. Whether it's partner restaurants, customers or agents, you have a good relationship with everyone. Are you the well-organized and communicative manager we're looking for?
* Our history
Whether it's Takeaway.com, Lieferando.de or Thuisbezorgd.nl, millions of food lovers order from us every day, in 24 countries. With customers from Berlin to Brisbane, we ensure that our users are satisfied and that any problems they experience are solved. And that's exactly what our specialized customer service teams do.
This role sits within our German brand, Lieferando.de, and is one of our largest markets. As one of our team leaders in the customer service team (internally we call this position 'supervisor'), you are responsible for around 40 customer service employees. In doing so, you create structure. At the same time, you know how important it is to be relaxed and pleasant - everyone in your team should feel comfortable.
In this job your tasks are:
Responsibility for productivity; you will conduct feedback discussions, make analyzes regarding team performance and facilitate employee satisfaction
The optimization of our work processes; regular monitoring is the be-all and end-all
Conduct job interviews; as a team leader, you know exactly which candidate is the perfect addition to your team
You are the technical contact person for agents
Close co operation with other superiors and specialist departments
As a team leader in the customer service team, you have the following:
Experience in customer service, ideally in a leading position
Fluent knowledge of German (spoken and written)
Good knowledge of English (spoken and written)
Willingness to work in shifts (Monday to Sunday between 9:00 am and 12:00 am). You have no problems with varying working hours
Basic knowledge of Microsoft Office and the Google Drive programs. You know Excel / Sheets like the back of your hand
Order instead of chaos. You are stress-resistant, motivated and reliable. As a born leader, you always know what to do
Good communication skills and a customer-centric mindset
Hard work is rewarded! That's why you can expect the following from us:
An attractive salary: more net than gross than in Germany. You also get 200% pay for all shifts on Dutch public holidays
The chance to be part of a diverse team and to work in a rapidly growing and global company
A sociable workplace with excellent transport connections (also from Germany) in Enschede
Proportional reimbursement of travel expenses
Grants for your pension insurance
Opportunities for personal and professional growth. Further development is on our A list
A monthly voucher from Lieferando.de - a good reason to use our app more often. In addition, you get a monthly takeaway pay budget so that you can order something during working hours.
Fresh fruit, delicious coffee and tea
Fantastic summer and winter events
Are you ready to take your career to the next level? We are looking forward to your application!