The Customer Service Representative (CSR) will ensure a great customer experience, ongoing customer satisfaction, and the on-time delivery of customer orders. Also, by managing customer accounts, the CSR will enable InVue’s business development team to focus on winning new customers and new major projects. This position has the ability for full time and part time options.
Lead order management activities such as processing orders, providing price information, determine appropriate shipping methods and ship dates
Manage incoming requests, create proposals, and complete quotes.
Follow up with customers—high touch, frequent, and professional communication.
Check stock levels, coordinate with warehouse and supply chain team, help manage inventory, and ensure on-time and in full delivery of customer orders.
Build reports to help support business objectives, e.g. back order, customer complaint, etc.
Proactively identify and resolve potential issues, and when problems occur, solve these.
Provide technical troubleshooting via phone and coordinate field calls via service partner.
3+ years of customer service, order management, and/or account management experience.
Experience must demonstrate strong focus on customer, proactive approach to order management, and clear sense of responsibility to help business achieve goals.
Must have experience working with B2B or enterprise customers.
Must have experience working for a fast-paced, international business.
Ideally has experience in multiple selling models, i.e. direct sales, tele sales and channel partner sales.
Has managed domestic and international transportation and logistics of products.
Able to work under pressure, multi-task, and meet deadlines.
Demonstrates exceptional phone and in-person communication skills.
Must possess business-level fluency in English.
Must be able to build and analyze reports via Excel.