Rad Power Bikes is a leading consumer direct E-bike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists. A madly growing international company headquartered in Seattle with European offices in Utrecht, we are seeking a full-time EU Customer Experience Specialist for our Utrecht office to join our team. Come help Rad Power Bikes get people riding more! We are looking for bike enthusiasts who want to help other bike enthusiasts enjoy a lifelong outdoor experience with their Rad Power Bike. Help customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike.
Check us out at www.radpowerbikes.eu
Why You’re Rad (about you):
Prior experience in customer service via the phone, email, and social media
Experience in developing relationships with customers
Impeccable verbal and written communication skills, especially under pressure
Ability to multitask
Skilled at online research
Ability to learn quickly in an ever changing environment
Professional communication with managers and team members
Minimum Medium Vocational Education (MBO4)
Fluent in Dutch and English required
One additional European language (specifically French or German) preferred
Proficiency with Microsoft Office, Google suite (Docs, Sheets, etc),
You get bonus points for:
Experience with electric bikes or vehicles
Knowledge of major social media platform (big plus if you've used them on a business level)
Proficiency in an additional European language (French or German)
Had you been with us last month, you would have:
Performed pre-sale customer support via email, phone, social, and in person including answering questions, detailing products, and above all, ensuring that all potential customers are left with a fantastic experience
Performed post-sale support via above channels including bike operations, best practices, and basic tech support
Participated in local outreach events and related events with sales team as needed
Learned the industry to understand the products we offer on a technical level
Assisted in the implementation and maintenance of customer service systems, shipping software
Collaborated with members of other teams to find answers and be a resource to teammates
Advocated for customers by identifying trends and suggesting improvements to processes, policies and products
Additional duties and overtime as required
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or email@example.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.