Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English Swedish Finnish German French
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      262 reviews
    • Date Posted
      March 20,2021
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    • MOCKINTERVIEW
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    • Career Consultation
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    • internship package

    Customer Service Representative UK

    Over onze klant

    A world leader in innovative, casual footwear which has sold millions pairs of shoes in over 90 countries!

    Taken en verantwoordelijkheden

    During this position you are responsible for the following tasks. Order Management:
    • Track and Trace orders.
    • Investigate irregularities of orders and inform customers as required.
    • Actively insure that orders flow through the system flawlessly by managing exceptions.
    • Handle return requests incl. arranging of pick-ups.
    • Handle of non-inventory credit or invoice requests.
    Communication:
    • Provide product and service information to customers.
    • Provide information on status of orders to Sales as well as customers.
    • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
    • Log in and update customer information in CRM systems.
    • Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
    • Recommend potential services to management by collecting customer information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Escalate issues in a structured way to CS Management or contact departments.
    • Participate in process improvements.
    Sales:
    • Support Sales with any information required from the head office

    a new challenge at an international company
    a chance to work at a global leader in the retail industry

    Profiel

    The successful candidate has:
    • Excellent customer handling skills
    • Excellent communication skills written and verbal in English (Dutch, German, French, Norwegian, Swedish or Finnish as an extra language is a plus)
    • Solid problem-solving skills with Quality focus
    • Good interpersonal skills
    • PC literate & Multitasking
    • Flexibility to take on additional responsibilities and tasks when required
    • Is able to work under pressure and meets deadlines
    • Possess natural curiosity to understand processes, departments & clients
    • Have a proactive approach in tackling new challenges
    • SAP would be a plus
    • Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.

    Aanbod

    • Competitive salary
    • Great work environment
    • 8% Holiday Allowance
    • Travel allowance
     
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