Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      Exact personeelsintermediair Den Haag
    • Date Posted
      March 01,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Customer Service Order Processing

    Our client is a dynamic, professional and fast-growing Dutch company located in Zoetermeer. A company with employees from all over the world, so the working environment has a very international character. This company has a strong international market position with its products and serves leading retailers and resellers worldwide.

    There is an informal, no-nonsense and people-oriented culture. The work location is near public transportation. Excellent when you live in Zoetermeer, The Hague, Voorburg and even Rotterdam.

    As an Customer Service Order Processing / Order Desk Officer you provide full and efficient registration, processing and shipping of the sales orders for our customers. Additionally, you will perform supporting activities to ensure a timely and correct delivery. You will be reporting to the Teamleader Orderdesk and you will work in a team of 5 people in close collaboration with the finance department, customer services and warehouse.

    The Orderdesk Officer is responsible for:

    • Verifying, processing correctly and confirming sales orders on time;
    • Create new customers (debtors) in the ERP system;
    • Contact with customers regarding incorrect or incomplete sales orders;
    • Processing of any return orders in collaboration with finance and logistics departments;
    • Reviewing and monitoring entered sales orders up to delivery to the customer;
    • Calculate shipment cost and transit time to provide quote to customer;
    • Processing credit card payments;
    • Supporting the finance department by creating invoices for outgoing orders and customs;
    • Participate in the weekly team meeting and daily stand-ups.

    The Customer Service Order Processing / Order Desk Employee we are looking for works full-time and is accurate and used to handle a large number of orders. You have a good sense of responsibility and a feeling for back office service. You can communicate well in Dutch and English in a business environment. You are used to working with ERP software, this organization uses Exact Globe for order processing.

    Minimum requirements

    • Secondary vocational education (MBO);
    • Minimum of 2-3 years working experience in comparable working environments;
    • Proficient in Dutch* (spoken and written);
    • English native or fluent (spoken and written);
    • Excellent calculating skills;
    • MS Office and experience with ERP software. You have an advantage with the knowledge of Exact Globe
    • If your Dutch is not quite perfect, please also apply.
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