Job Properties
  • Job Type
    Full-time Position
  • Category
    Education & Instruction
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amersfoort
    • Date Posted
      September 02,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Customer Service Officer

    Always wanted to work in a dynamic environment, work directly with customers and experience how a Customer Care department operates in a multinational business?

    If yes, apply for Customer Services Officer and join our FrieslandCampina Professional Business unit for a position where you’ll have exposure to many different departments (Sales, Customer Service, Logistics & Planning) and work directly with our Industry customers that we service by delivering beautiful cream products. You will contribute directly to our business as you would be involved in every step in the Order-to-Cash process; that starts when a customer orders a product and ends when it is invoiced.

    What we ask

    • You are customer focused and are able to act with speed and decisiveness to achieve the best results.
    • Most important skills: Strong communication skills (written and spoken in Dutch & English), Able to deal with daily deadlines, Extreme customer service mindset, Work accurate & efficient, Work independently and as team-player, Pro-active
    • Languages: Dutch, English. Pre: French or German
    • Level of education: HBO
    • Experience with SAP or Customer Service/Customer Care/Order Fulfilling
    • Pre: experience with Communication, Commerce or Supply Chain

    What we offer

    • Dynamic environment, exposure to many different departments (Sales, Customer Care, Logistics Planning) and work directly with our customers
    • A chance to experience how a Customer Care department operates in a multinational business that is part of a new Business Unit within FrieslandCampina; FrieslandCampina Professional
    • Able to work from home and the office
    Vacancy description

    Together with the team, you’ll work on the following:

    • Service our international Professional Industry customers with information or support (i.e. answering questions on delivery or complaints etc.) in order to provide correct and full information on time
    • Handle special requests such as urgent deliveries, specific delivery conditions or value added services in order to deliver a high customer satisfaction and manage requests with related departments
    • Order processing
    • Execute order entry aiming to deliver the right amount and quality of product in time to our external and internal Professional Industry customers. Check and complete order entry within set deadlines to secure on time delivery
    • Signal and inform stakeholders in case of unclarity or (potential) issues related to order delivery
    • Identify & implement improvements on daily operational activities or customer related topics to be able to process more orders & customer requests with current headcunt Together with the team, you’ll work on the following:

     
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