Always wanted to work in a dynamic environment, work directly with customers and experience how a Customer Care department operates in a multinational business?
If yes, apply for Customer Services Officer and join our FrieslandCampina Professional Business unit for a position where you’ll have exposure to many different departments (Sales, Customer Service, Logistics & Planning) and work directly with our Industry customers that we service by delivering beautiful cream products. You will contribute directly to our business as you would be involved in every step in the Order-to-Cash process; that starts when a customer orders a product and ends when it is invoiced.
What we ask
You are customer focused and are able to act with speed and decisiveness to achieve the best results.
Most important skills: Strong communication skills (written and spoken in Dutch & English), Able to deal with daily deadlines, Extreme customer service mindset, Work accurate & efficient, Work independently and as team-player, Pro-active
Languages: Dutch, English. Pre: French or German
Level of education: HBO
Experience with SAP or Customer Service/Customer Care/Order Fulfilling
Pre: experience with Communication, Commerce or Supply Chain
What we offer
Dynamic environment, exposure to many different departments (Sales, Customer Care, Logistics Planning) and work directly with our customers
A chance to experience how a Customer Care department operates in a multinational business that is part of a new Business Unit within FrieslandCampina; FrieslandCampina Professional
Able to work from home and the office
Together with the team, you’ll work on the following:
Service our international Professional Industry customers with information or support (i.e. answering questions on delivery or complaints etc.) in order to provide correct and full information on time
Handle special requests such as urgent deliveries, specific delivery conditions or value added services in order to deliver a high customer satisfaction and manage requests with related departments
Execute order entry aiming to deliver the right amount and quality of product in time to our external and internal Professional Industry customers. Check and complete order entry within set deadlines to secure on time delivery
Signal and inform stakeholders in case of unclarity or (potential) issues related to order delivery
Identify & implement improvements on daily operational activities or customer related topics to be able to process more orders & customer requests with current headcunt Together with the team, you’ll work on the following: