Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      September 29,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Customer Service Employee Travel Retail

    Solution-oriented, offering a listening ear, remaining calm in every situation, and making every moment of contact a pleasant experience; Are these skills that you naturally possess, and do you like to use them within a dynamic and international Retail organization? Then we are looking for YOU as our new Customer Service Employee!

    About us
    We, Capi-Lux and B&S Retail, offer a trendsetting & inspiring shopping experience to all our customers at several international airports and military bases. We offer two concepts; we are thé travellers electronics Retailer and we have several multi category stores. What they have in common? They only work with Premium Brands and luxury A-brands such as Bose, JBL, Johnny Walker and Bacardi.

    About you
    You are service- and solution-oriented. You are the first telephone point of contact for customers, but you also keep track of incoming mail and answer all questions in our live chat. In addition, you are responsible for managing the online sales dashboards and you process all returned items. You are social, have strong communication skills (in both English and Dutch) and are a real team player. You work proactively and hands-on and ensure that every customer experience with our customer service department is an unforgettable experience (in the positive sense of the word of course)! You keep the overview, and you are always helpful, both to customers and colleagues. Further:

    • You have at least a completed MBO education.
    • You have knowledge of MS Office.
    • You are accurate and reliable.
    • You have a great capacity for empathy.
    • You are confident, always know how to keep calm and remain friendly.
    • You are available during the week, but in the future also occasionally on Saturdays.

    What we offer
    You will work in the dynamic, international world of Travel Retail. So, you will be in contact with travellers from all over the world!

    • You will work in an inspiring, international organization with a strong growth ambition.
    • You will receive a competitive salary and a travel allowance.
    • We offer several bonusses such as a Christmas bonus and extra vacation days
    • We offer the opportunity to work from home (partly).
    • Once or twice a year, there are sales days for employees.
    • You will work with great Premium- and A-brands.
    • You will work in a dynamic world, where no day is the same.


    Is this the job you are looking for? Or do you have any further questions regarding the vacancy? Please feel free to reach out to Esther Sikkens via 0235699574 or apply by clicking the button below!

    Job Type: Full-time

    Work Remotely:

    • Yes
    Open Positions from B&S Retail B.V.
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