Finance and Economics IT Management & Business Others Marketing and PR Media
1 - 2 Years
Customer Service Employee Second Line / German
As our German Customer Service Employee
You must love improvement! Because you will be the person handling divers administrative tasks and providing your feedback in order to improve our quality and efficiency in our CS department.
You will make this a success because you are a due diligent person. You make it your goal to resolve cases, balancing customer satisfaction and business goals. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.
What you will do
Handle difficult cases such as escalation and safety cases;
Handle outbound interactions and solve different issues;
Handle returns, claims on our different sales channels such as Amazon, eBay, Cdiscound and Manomano;
Handle reviews that are left by the customer on different platforms such as Amazon, ManoMano, eBay, Trustpilot etc.
your German and English verbal and written skills are flawless;
your experienced in client contact;
you are clever in working with computers and MS Office;
you are known for your enthusiastic personality;
and available 32 - 40 hours per week.
vidaXL as an employer
vidaXL is a dynamic and international company that stimulates curiosity, passion and personal development. vidaXL applauds thinking big and taking on new challenges. Come by to meet our colleagues and to see the teams of professionals in action. All our colleagues have different backgrounds, but they have at least a few things in common... ambition, job satisfaction and the optimal use of skills.
Want to join us?
We look forward to your application! Send your motivation and resume.
For more information, contact our recruiter: Natascha Manders
T | +316 83 28 60 08
Haba Trading BV | Mary Kingsleystraat 1 | 5928 SK | Venlo corporate.vidaxl.com
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