Dedicated People are looking for a customer-oriented service representative for their UK based customer who is opening their brand-new offices in Apeldoorn, The Netherlands. Our customer products are chicken coop which are made of recycled plastic.
A Customer Service Employee, you will act as a liaison, provide product/services information, answer questions, and resolve problems with customers.
You are genuinely excited to help customers. You are patient, empathetic, passionately communicative and love to talk and understand the value of good communication skills.
As a customer service representative, you can understand your customers’ needs and inquiries and advocate for them when necessary.
You are able to solve customer problems and inquiries naturally and are a care specialist. You are confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities list:
Manage incoming phone calls and email messages.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure customer satisfaction.
Keep records of customer interactions, process customer accounts and file documents.
Affinity with pets, and/or chickens are preferred.
Knowledge as animal care giver would be a great advantage but not demanded.
Work experience as customer service employee or as animal care giver or in hospitality or similar job.
Experience in hospitality, customer service or animal care giver would be a plus
Strong phone contact handling skills and active listening
Fluent English, Dutch or German in written and spoken
Familiarity MS Office
Customer service minded
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time
High school / MBO level education
Are you interested and willing to apply for this role? Please send your English resume in WORD document as soon as possible.