The Customer Service Employee is responsible for the administrative and commercial processing of incoming orders and return flows for the Benelux. Are you an expert in English and do you speak a second foreign language like German or French? Can customers count on you? Apply now for the vacancy Customer Service Employee!
We are looking for a Customer Service Employee to strengthen the Customer Service European Market department. The department consists of employees subdivided into Customer Service Employees, Account managers, Back Office Employees and more.
In this role you are responsible for the administration and commercial processing of the entire ordering process. This includes registering incoming orders up to shipment and payments. Together with the team you solve all common problems with customers. With the purpose of expanding and maintaining the relationship with the customer.
Furthermore, your activities consist of:
Maintaining contact with customers by telephone;
Conducting telephone sales in the form of cross selling;
Provide administrative and commercial support to the various sales managers within the department;
Independently conducting all relevant correspondence with customers.
What kind of qualifications are expected?
A native level (or near native) of the English language and a second foreign language like German or French;
A MBO or HBO level of education (or equivalent)
A commercial / sales mindset
Good knowledge of MS Office
This company is located in the region of Leiden. It’s a European market leader in retail products. They have offices throughout Europe and the product ranges are offered online.
What is in for you?
A competitive salary based on experience and age
An ambitious team of International colleagues
An informative working environment and a versatile job
Are you Customer Service employee we are looking for? Sent us your resume. If you want more information, call Shir Leenstra 0645273596. She will be happy to speak with you.