Finance and Economics Management & Business Others Supply Chain and Procurement
1 - 2 Years
Customer Service Coordinator
As an industry leader, Mattel Netherlands prides itself on being led by its people in the dynamic fast moving consumer goods industry. We look for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen.
Supporting the Mattel vision, we have 80 dedicated employees based at our office in Amstelveen in The Netherlands where “we inspire wonder in the next generation to shape a brighter tomorrow”.
At Mattel we create the experience that capture kids’ hearts, open their minds and unlock their potential through play. By fostering a culture of entrepreneurialism, we encourage everyone to channel their inner garage spirit, challenge the status quo and let kids inspire endless creativity. We balance speed and agility with having fun, winning together, and achieving bold goals. All this, in a respectful environment where we celebrate every voice, everywhere!
This is a global opportunity based in our Mattel office in The Netherlands.
For our Mattel office in Amstelveen we are looking for a;
Customer Service Coordinator E-commerce
In this position you will be responsible for providing a premium customer service for a small number of E-commerce customers for domestic order processes. Accurate and timely order management and shipments are key part of the role. Related tasks:
Accurate and timely processing of orders
Timely allocation of stock to orders and preparing shipments for warehouse
Confirm orders in customer web portal
Managing order book to ensure alignment with customer
Facilitate customer or internal queries from Sales, Finance, Planning or Logistics
Proactively communicate discrepancies in customer data to Sales
Contact with Inventory Allocators, Sales and Finance
Support market Customer Service team with claims resolution
Participate in process improvement initiatives, both internal and with customer
Additional administrative tasks as agreed
Complexities that the position faces:
Maintaining high performance and quality service to support Sales reaching monthly sales targets. High data accuracy is required to avoid claims and charges. Retaininig a high degree of knowledge about the customer to be successful.
What skills are we looking for?
English - written & spoken. A Second European language is considered beneficial, especially French, German or Italian
Computer proficiency (Microsoft Office, AS400 is a pre)
Good knowledge of Supply Chain processes
Numerate and accurate data entry skills
Excellent communication skills
Strong problem solving skills
Strong organisational skills and the ability to prioritize
Confident to recommend innovative solutions
Team approach and integrated approach with other teams
Flexibility and proactive
Education & Experience:
College degree preferable, preferably in Business discipline, possibly with a Supply Chain work placement, together with 2-3 years professional experience in a similar role in a similar organization.
What do we have to offer?
We offer a fulltime temporary position (12 months) with a competitive salary. At Mattel we deeply value a healthy work-life balance. In our Amstelveen office we therefore offer 30 vacation days, plus 3 discretionary ‘Mattel Days’. It is optional to work a schedule that allows you to have the Friday afternoons off. Commuting expenses will be reimbursed (capped). We offer a collective health insurance and a solid pension plan. We also provide a partially sponsored gym membership at a local top-class fitness center along with toy discounts at our onsite toy shop. The dress code at our office is business casual.