Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Supply Chain and Procurement
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      CMA CGM
    • Date Posted
      April 11,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Customer Service Coordinator Export

    Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe. Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road and inland waterways , thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience. Containerships is also a European leader in sustainable transport thanks to its fleet of LNG powered vessels and trucks.

    Customer Care Coordinator Export Booking/Haulage

    Purpose of the role

    Customer Service Coordinator is a position in the local Customer Service team, responsible for shipment handling, pro-active Customer Service and exception handling. In this role the person is responsible to maintain a solid workflow determined by Customer Service processes of Containerships. In order to fulfill the responsibilities person works in close co-operation and collaboration with Containerships personnel in local and other offices. Customer Service Coordinator must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.

    Key responsibilities

    Ensuring timely order intake, validating the data and inserting to system

    Arranging pick-ups based on the booking requests

    Receiving Bill of Lading related instructions from customer and preparing export documentation and manifests in timely manner

    Sending Manifests

    Sending Mandatory EU-Customs Messages (where applicable)

    Handling Customer communication & exception management and supporting other offices with their queries

    Acting as main point of contact towards customers with their shipments

    Monitoring shipments and informing pro-actively of any changes to loadings/deliveries

    Customer specific reporting according to customer requirements (if applicable)

    Checking DGD/packing certificate against system as per standard procedure (if applicable)

    Informing customers about additional costs, if any

    Handling notification of charges to other offices

    Issuing invoices and handling & coordinating disputes

    Coordinating customs clearance including charges input, if any

    Processing booking amendments or cancellations requested by customers

    Following up on missing information or documentation (e.g. container numbers, VGM, gate-in, customs clearance) with the customers

    Following up on customs blocks (customs stop) with the customers

    Providing information towards customers upon any internal booking change

    Updating bookings in case of e.g. short shipments and inform customers

    Checking bills of lading (completeness, correctness)

    Assisting sales and finance in payment follow up

    Be flexible in assisting other departments who are in need of help: one team, one goal

    Knowledge, skills and experiences

    General knowledge of Customer Service functions in shipping and logistics, and specific country understanding

    Knowledge of Containerships business and operations

    Preferable educational background in Logistics, Supply Chain Management, Maritime, Business or other relevant discipline

    Geographical scope: country

    Typical relevant experience required: 1-3 years

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