Finance and Economics Management & Business Others Marketing and PR Supply Chain and Procurement
1 - 2 Years
Customer Service Coordinator Export
Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe. Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road and inland waterways , thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience. Containerships is also a European leader in sustainable transport thanks to its fleet of LNG powered vessels and trucks.
Customer Care Coordinator Export Booking/Haulage
Purpose of the role
Customer Service Coordinator is a position in the local Customer Service team, responsible for shipment handling, pro-active Customer Service and exception handling. In this role the person is responsible to maintain a solid workflow determined by Customer Service processes of Containerships. In order to fulfill the responsibilities person works in close co-operation and collaboration with Containerships personnel in local and other offices. Customer Service Coordinator must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.
Ensuring timely order intake, validating the data and inserting to system
Arranging pick-ups based on the booking requests
Receiving Bill of Lading related instructions from customer and preparing export documentation and manifests in timely manner