Management & Business Others Supply Chain and Procurement
1 - 2 Years
Customer Service Associate
The Customer Service Representative provides excellent, efficient and effective service to all her/his customers for all commercialized business in the sections operative handling and after-sales-service.
She/He manages the accurate and timely execution of all order types for customers. The jobholder is the main point of contact for all customer related issues.
This encompasses order management and coordination of product and transport availability, timely delivery, handling of customer complaints, and up to invoicing.
You work proactively with other departments such as Sales, Finance, Master Data and other Supply Chain functions, to ensure timely and accurate execution of these responsible tasks.
Roles & Responsibilities
Maintain actively and steer all order operations and liaise with adjacent departments to fulfil customer’s expectations of being supplied reliably. This may include the processing of consignment stocks.
Being the first point of contact for customers for all their enquiries on their orders, their status and stock situation. This includes also services for the need of product forms (like COA, REACH, SDS etc.) or other topics when customers need assistance.
Act as primary interface with Planning, Sales, Business, Supply Chain, Hauliers and Freight Forwarders in order to serve the assigned customers in the most efficient and effective way;
Coordinate complaint handling with Sales for price corrections, with Logistics for transport complaints and Quality / Tech. Service for product quality related issues.
Liaise effectively with all other internal departments e.g. planning, logistics, purchasing to ensure there is effective and efficient sharing of information.
Actively working on process improvements by sharing best practices with other offices
Participate in Internal and external audits, Identify gaps and areas for improvements;
Bachelors degree and/or formal qualifications in Customer Service
Proven customer service track record, preferably in manufacturing multinational organization.
Demonstrated experience of +2 years working with ERP system (SAP preferably)
local language, excellent level of English is essential, other languages depending on specific role are a plus
Strong communication skills and a genuine interest in servicing customers
Excellent understanding of master data concepts and process handling in the process chains L2O and O2C
A “feeling” for the complexity of SAP and understanding the way of working of an ERP system.
Knowledge in MS Office is advantageous.
Ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner.
Knowledge of MS Office, Excel and preferably experienced with SAP.
Being a great team player
Please feel free to connect with Ton Brands, Corporate recruiter ton.brands @ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button