Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English German French
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      Tiqets
    • Date Posted
      January 24,2021
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    Customer Service Agent

    Tiqets is one of the fastest-growing tech scale-ups in the Netherlands. To keep it moving fast and making culture more accessible, we’re hiring Customer Service Agents to join our team!

    Part-time · Amsterdam

    Who are we?

    We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right?

    We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as our Office Manager, send us your resume. We might be looking for YOU!

    Our values

    • Be accessible: Help out, communicate honestly, and be there for each other.
    • Be remarkable: Have fun, think creatively, and celebrate great moments together.
    • Skip the line: Be fast, flexible, and smart; take responsibility and push forward.

    Life at Tiqets

    What you will do

    We're looking for a Customer Service Agent to join our fast-growing and internationally oriented Customer Service team. As a Customer Service Agent, you will support our customers via phone, email and WhatsApp in both your native language and English. You help them to obtain their tickets, give advice about their entertainment location, and answer questions they might have.

    Responsibilities

    • Serve as main point of contact for all our customers via multiple channels: phone, email, WhatsApp and chat
    • Ensure customer satisfaction by providing timely and accurate information
    • Logging detailed and accurate case notes to ensure optimal assistance for customers
    • Analyse impact of customer contacts on customer experience to contribute to improve our customer experience
    • Take part in any other projects related to the customer service

    Qualifications

    • You have excellent written and spoken communication skills in English and one of the following languages: French, Dutch and/or German
    • You are living in the Netherlands
    • You are organized, energetic, and have a positive attitude
    • You are flexible and don’t mind working in the evenings (till 12 am) and weekends every now and then (a higher salary rate applies for these shifts).
    • You know your way around social media

    Bonus points for...

    • A third language!

    Perks & Benefits at Tiqets

    • Young, dynamic, international working environment
    • Bright, welcoming office located in the centre of Amsterdam
    • Opportunity to make an impact in the fastest growing tech scaleup
    • 20% personal Tiqets discount code to explore great museums/venues worldwide
    • Tiqets academy
    • Tuesday's Pizza & beer sessions
    • Friday drinks
    • Competitive salary
    • Fun, sociable events in and out of the office
    • Pension scheme
    • Travel costs benefit

     
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