IT Management & Business Others Marketing and PR Media Supply Chain and Procurement
1 - 2 Years
Customer Service Agent Germany
The Customer Experience of MR MARVIS is a team of talented and motivated young people who are committed to our high standard of service. We see every moment of contact as an opportunity to make the customer smile. MR MARVIS is now looking for a part-time Customer Experience Agent to be a part of the development of the German Customer Experience department and serve our customers in the DACH-region the best possible way.
You will start supporting our customers over various channels (mail, phone, chat, social media). You are quick in recognising and analysing problems and are thorough at finding solutions. You will look for creative ways to delight our customers and go beyond standard customer experience (e.g. sending little gifts, handwritten notes and creating videos), making every pre- and post purchase touch moments one to remember.
This role requires a precise and positive work ethic, excellent communication skills (verbal/written) and a high-level of understanding of many things: the needs and expectations of our (potential)customers and everything there is to know about MR MARVIS (products, policies, processes, fulfilment). Because MR MARVIS is a fast growing fashion brand and is evolving rapidly, the opportunities to learn and grow professionally are constantly there.
About MR MARVIS
Amsterdam-based MR MARVIS is a fast-growing online menswear brand that is fully dedicated to delivering the perfect shorts. After a successful launch in 2016 it has become the #1 shorts brand in the Netherlands in 2019: today more people are searching for MR MARVIS than for shorts on Google! MR MARVIS is currently growing at a similar pace in various European markets, therefore we’re expanding the team. Our international customer base is already bigger than our Dutch customer base and our ambition is to become the #1 shorts brand in the world. This is your chance to join a scale-up at an early stage.
MR MARVIS has designed the only pair of shorts you’ll ever need: contemporary, smart casual shorts with the ultimate fit, offered in 40+ colours to suit every occasion. In 2020, we launched The Longs (chinos) and The Easies (sweatpants), adding trousers into the mix allows us to do business across all seasons. Our sustainable shorts & trousers are handmade in Portugal, the materials (fabrics, buttons, labels) are locally sourced and carefully selected based on their premium qualities. Since we sell directly to our customers, we’re avoiding high retail markups, delivering a high-quality product at a fair price.
Helping clients with incoming questions/comments/issues across all channels: mail, phone, chat, social media)
Representing the ‘voice of the German customer’: pitch & implement ideas on how we can improve our overall customer experience
Tracking your own performance and provide customer feedback to the company
1 year part-time / full-time experience in a consumer facing role (e.g. customer service, sales or hospitality)
(Almost) Graduated for Higher Professional Education or University Education
Highly proficient in spoken and written German and English
You are enthusiastic, empathetic and easy to talk to
The chance to work in a young and fast growing fashion startup
A vibrant office space located on the Amsterdam canals
Trainings and courses for self-development
Daily fresh lunch served at the office
Fun times with colleagues on Friday drinks and team & company events
Verwachte startdatum: 1-4-2021
Soort dienstverband: Fulltime, Parttime, Bepaalde tijd
Klantenservice: 1 jaar (Aanbevolen)
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