Are you passionate about beauty and do you like helping people with high service? Apply for Spanish customer service agent at Rituals!
Wat ga je doen?
As a Spanish customer service agent at Rituals you will answer beauty related questions from customers by phone, email and sometimes through Social Media and web forms. While working as a Spanish customer service agent at the best-known beauty brand, you get a lot of different questions. For example ‘Is it possible to mix a personalised shampoo?’ or ‘What products are processed in the Sakura product line?’. To all those questions, you give the right answers. Whoever the customer is, as a customer service agent you give them that relaxed Rituals feeling. Because after all, you make customers feel heard, understood and loved!
Before you start, you will attempt a writing test which will take you about 60 minutes. This test is in Spanish and English. So you have to be fluent in both languages.
For this position it is important that you are available from Monday to Sunday from 9 a.m. To 9 p.m. Based on a schedule you will be scheduled on different shifts every couple of weeks. This can be from 9 a.m. Till 5.30 p.m. Or from 12.30 p.m. To 9 p.m. You will receive this planning 4 weeks in advance. So you have to be flexible and able to work in weekends as well.
Because of Corona you will work from home. No worries, they will provide a laptop and in the future this might change. But for now this cannot be a problem for you.
Wat wij bieden
A salary of €12,20 gross per hour;
A challenging job;
Lots of international contacts;
The possibility to work from home;
The chance to build up your cv.
Wat wij vragen:
Minimaal mbo4 werk- en denkniveau;
You are available for at least 24 hours a week and very flexible;
You are passioned about cosmetics;
You speak and write both Spanish and English fluently.
The customer care department is open from Monday - Sunday from 09:00-21:00.
Because of Corona the training will be online and you can work from home.
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!