At Global-Tickets you can expect an appreciative workplace in an international environment. We offer tickets to the most popular sports, music and entertainment events. If you want to be part of a committed team, then you’ll fit right in with us. Our philosophy is: German perfection meets Dutch flexibility.
With us, a varied position in the exciting industry of e-commerce awaits you.
About the position
Are you passionate about customer service optimization and have a good feel for the wishes of our sports-loving fans? Do you have the desire and the necessary experience to take our customers' customer journey to the next level?
Then we have the perfect job for you!
As a Customer Relationship Manager (m/f/d) you will find optimal solutions to align the interests of our customers with those of the company.
Conception and implementation of a data-based CRM strategy with the aim of sustainably increasing customer retention and customer lifetime value
You measure the success and optimize your CRM measures, e.g. through A/B tests and structured reporting
You develop customer segments and implement target group-specific, differentiated communication across all touchpoints
You actively manage the relationship with our customers and ensure that they get the maximum benefit from our products
Establish and further develop multilingual email and telephone support / telephone sales
You monitor the relevant KPIs and create reports as a basis for structural improvement proposals
You can analyze problem cases well and quickly, easily find an efficient solution and are therefore the ideal contact person for your team for critical decisions and special cases
Close cooperation and coordination of communication with various departments as well as management
Successfully completed relevant studies or corresponding sound practical experience
At least 1 year of relevant professional experience in the CRM field, ideally in the area of e-commerce
High level of social competence, teamwork and communication skills as well as a healthy dose of assertiveness
You are not afraid to make decisions in consultation with your team and to represent them across departments
Independent, structured, and conceptual way of working combined with a high affinity for structure & optimization
Performance-oriented mindset, analytical skills, and creativity
You feel comfortable dynamically coordinating between departments
Experience with Zendesk is an advantage, but not mandatory
You have a good command of spoken and written English and German, ideally at native speaker level
We are looking forward to receiving your application. Please send your documents (in pdf-format) via e-mail to us, including your earliest possible availability and SALARY EXPECTATIONS!!!
WHAT WE OFFER
A team in a dynamic, cooperative, and appreciative work environment
Flat hierarchies and individual training opportunities
Varied, exciting projects and plenty of room for your own ideas
Attractive salary, holiday pay (1 salary) and 27 days off
A company that works with passion and efficiency in the implementation of new projects and goals
Free coffee, tea and fruit as well as weekly voluntary sports with the whole company
Job Type: Full-time
Open Positions from TD-Entertainment C.V. / global-tickets.com