Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Groningen
    • Date Posted
      August 26,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Customer Relationship Manager (CRM) (m/f/d)

    About Global-Tickets

    At Global-Tickets you can expect an appreciative workplace in an international environment. We offer tickets to the most popular sports, music and entertainment events. If you want to be part of a committed team, then you’ll fit right in with us. Our philosophy is: German perfection meets Dutch flexibility.

    With us, a varied position in the exciting industry of e-commerce awaits you.

    About the position

    Are you passionate about customer service optimization and have a good feel for the wishes of our sports-loving fans? Do you have the desire and the necessary experience to take our customers' customer journey to the next level?

    Then we have the perfect job for you!

    As a Customer Relationship Manager (m/f/d) you will find optimal solutions to align the interests of our customers with those of the company.

    YOUR JOB

    • Conception and implementation of a data-based CRM strategy with the aim of sustainably increasing customer retention and customer lifetime value
    • You measure the success and optimize your CRM measures, e.g. through A/B tests and structured reporting
    • You develop customer segments and implement target group-specific, differentiated communication across all touchpoints
    • You actively manage the relationship with our customers and ensure that they get the maximum benefit from our products
    • Establish and further develop multilingual email and telephone support / telephone sales
    • You monitor the relevant KPIs and create reports as a basis for structural improvement proposals
    • You can analyze problem cases well and quickly, easily find an efficient solution and are therefore the ideal contact person for your team for critical decisions and special cases
    • Close cooperation and coordination of communication with various departments as well as management

    YOUR PROFILE

    • Successfully completed relevant studies or corresponding sound practical experience
    • At least 1 year of relevant professional experience in the CRM field, ideally in the area of e-commerce
    • High level of social competence, teamwork and communication skills as well as a healthy dose of assertiveness
    • You are not afraid to make decisions in consultation with your team and to represent them across departments
    • Independent, structured, and conceptual way of working combined with a high affinity for structure & optimization
    • Performance-oriented mindset, analytical skills, and creativity
    • You feel comfortable dynamically coordinating between departments
    • Experience with Zendesk is an advantage, but not mandatory
    • You have a good command of spoken and written English and German, ideally at native speaker level

    We are looking forward to receiving your application. Please send your documents (in pdf-format) via e-mail to us, including your earliest possible availability and SALARY EXPECTATIONS!!!

    WHAT WE OFFER

    • A team in a dynamic, cooperative, and appreciative work environment
    • Flat hierarchies and individual training opportunities
    • Varied, exciting projects and plenty of room for your own ideas
    • Attractive salary, holiday pay (1 salary) and 27 days off
    • A company that works with passion and efficiency in the implementation of new projects and goals
    • Free coffee, tea and fruit as well as weekly voluntary sports with the whole company

    Job Type: Full-time

     
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