Finance and Economics Management & Business Others Marketing and PR Supply Chain and Procurement
1 - 2 Years
Customer Operations Specialist
Abbott is a global healthcare company committed to helping people live not just longer, but better. We employ around 94,000 people in 150 countries with a diverse portfolio spanning pharmaceuticals, nutrition, diagnostics and devices.
Currently we are looking for a Customer Operations Specialist who will join our team in Zwolle on a full-time basis.
About the role:
The Customer Operations Specialist is driving creative solutions for all supply and non-supply chain related exceptions. Coordinating between all relevant parties to solve the challenges and continuously looking for improvement opportunities for all supply chain related processes within the supply chain organization and at the commercial affiliates.
You will work within a dynamic international environment liaising with a wide range of stakeholders predominantly in Middle East and Africa. The Customer Operations Specialist is responsibility to translate commercial strategies and priorities within Supply Chain to drive effective decision making.
Tasks and Responsibilities:
Understand Market Characteristics
Perform market reviews, increase market knowledge and get market insight/ intelligence
Perform demand analysis, including bias and initiate improvements
Build effective relations with liaisons and stakeholders in assigned region; ensure business reviews with affiliates.
Perform safety stock analysis and initiate improvements
Customer order management for direct customers, including financial holds
Shipment planning for direct customers
Minimize hedging exposure.
Host periodic business reviews
Organize periodic visits and workshops
Drive financially based and effective decision making
Follow up on unsolved supply exceptions and coordinate appropriate actions to minimize impact.
Follow up on identified risk inventory and drive creative solutions to minimize actual write-off.
Set up (and maintain) partnership agreements, service level agreements and customer profiles including preferred replenishment set-up.
Introduce and facilitate region meetings
Coordinate actions with the supply chain specialist to optimize the system set-up in line with commercial affiliate requirements.
Coordinate actions for all Commercial Affiliate not triggered by the ERP Software
Take a leading role in any major impact event representing the commercial affiliate and supply chain planning organization.
Education and experience:
Bachelor’s/Master degree in Supply Chain Management or Production Operations, Logistics Management or similar
Strong communication and teamwork skills are required to facilitate effective working relationships with supply chain partners.
1-3 years of experience in a similar role
Good analytical skills are scheduling, inventory management, and KPI analysis.
Excellent written and oral communication skills in English, Dutch is a pre
Strong Negotiation and conflict resolution skills are required to ensure timely and effective solutions to scheduling and inventory management issues internal and external customers.
Innovative skills and initiative are required to identify and provide support to implementation of business process improvements.
Excellent organizational and follow-up skills are critical to ensure timely delivery of product and communication with the supply chain partners.
Good understanding of DRP planning systems and business applications is vital. (SAP)
What do we offer?
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective.
How to apply?
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) or sending your resume and letter of application to Valeria Calenici via email@example.com