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  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
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  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      October 04,2020
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    Customer Lead | Global Trade & Working Capital Solutions - ING Labs

    Do these words resonate to you? Do you have affinity with global trade and logistics from a B2B commercial aspect? If yes, keep reading. If not, this is not for you

    We are looking for a Customer person at heart specialized in the Midcorps and SME segments (Small and Medium Enterprises) with an expertise in commercial finance or working capital solutions to join an initiative in an early stage of our innovation funnel.

    The opportunity to develop

    To import container goods from overseas to Europe requires coordination and collaboration between several partners within the supply chain. International trade is still paper-intensive and there is limited transparency in the status of orders and activities. The logistic branch is slowly digitizing and due to Corona the need for a digital solution has gained momentum and higher demand. Working capital is an issue for both the importer and supplier, with long lead-times and increasing payment terms.

    We see the opportunity to develop a platform to provide asset based import finance to Midcorps and SMEs using the digital data and documents from logistic service providers.

    We like to think big and start where we have a competitive advantage. We will start from a problem that we identify towards building a solution. This initiative may be an entry point to create an ecosystem of supply chain/trade services together with other players.

    The role:

    • You will conduct experiments to shape and validate a proposition for a new service for importers of container goods and their financial- and logistic service providers

    • You will work with the Initiative lead and a service designer to further investigate the pains and gains of these importers, financial- and logistic service providers

    • You will validate if these needs also exist in other EU-countries in addition to the Netherlands and based on these insights you will support to define the market- and business potential of the identified opportunity.


    • Identifying potential platform producers and partners supported by the ING Fintech team

    • Planning, preparing and executing customer interviews, surveys and experiments to prove or fail assumptions that build up the initial business case

    • Using INGs PACE methodology to capture the findings and run more experiments

    • Making sure the customers point of view is represented throughout all stages

    • Developing a specific description of target segment/s, and how to reach them

    • Creating a customer facing description of the new proposition

    • Supporting the market investigation to identify and analyze comparable solutions (alternatives/competitors)

    • Informing the business model and a high level business case

    • Testing a minimal viable product (MVP)

    • Creating a marketing and communication plan

    Your deliverables:

    In 3 months, you will help build a strong pitch for the next stage gate (to enter the Solution-fit phase), and contribute to:

    • A validated customer problem and willingness to pay

    • A validated target customer

    • Prototyping requirements for an MVP

    • A delivery plan for the next stage

    Along the way, key assumptions will be validated with the goal of creating a new start-up and later scale-up, inside or outside of ING.

    Your work environment

    Empowering people to stay a step ahead in life and business is ING’s purpose and the main driver for ING Labs. The Labs focuses on thinking beyond traditional banking to develop new services to take to market.

    You will be working in the ING Labs Amsterdam office in a very international and dynamic environment, although currently mainly working from home due to the Corona measures.

    You will go through a stage-gated innovation process. You will start together with the initiative lead and a service designer and get support from a PACE coach throughout the journey. You will support them to grow a great team with other roles as required.

    You will align with internal and external stakeholders and you will work closely with the ING Global Business Banking team and the ING Asset Based Finance team in the Netherlands.

    Your profile

    • You have 5 to 10 years’ experience in leading customer research projects from scratch

    • You put customers first, and are always looking for ways to bring together customer and business needs and platform strategy

    • You are a subject matter expert in the Midcorps/SME segment, specifically in Commercial Finance / Working Capital Solutions

    • You have affinity with global trade and logistics

    • You are experienced in working in a multinational environment and ability to deal with ambiguity

    • You can easily switch between practical details and the bigger vision

    • You have sound experience with service design, lean and agile methodology

    • You have hands-on experience in product/service development. Proven portfolio needed

    • You are a critical thinker with an analytical nature

    • You are a natural in talking to people, and able to pull out strong insights in little of time

    • You are fluent with qualitative and quantitative research, and you know when to use which methods

    • You have an energetic, positive mind set and can-do mentality

    What we offer

    • We offer a full time (36h-40hr work week) position for a short-term assignment starting with 3 months commitment and can be continued depending on the outcome of the stage gate

    • Be a startup within the ING organization

    • Open, informal, fun working environment

    • Work in a cross-functional, multicultural agile team

    • Fantastic colleagues

    Interested or want to learn more?
    Click on “Apply for this job” with a resume and motivation letter.

    We expect all candidates to live by the ING Orange code and are willing to take the Bankers Oath (see:

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