As a Customer Journey Specialist, your role will be to ensure consistent customer journey through leading various research initiatives As part of this role, you will also be joining a multidisciplinary squad responsible for the omnichannel (offline and online) experience.
CUSTOMER JOURNEY & OMNICHANNEL PRODUCT DESIGNER IN AMSTERDAM - SERVICEKANTOOR
If you live in the Netherlands, you have probably at least once been to one of de Bijenkorf department stores. If so, you know that we take pride in creating a magical atmosphere in the store and let every customer feel special. At de Bijenkorf Ecommerce department we strive to translate this magical and special experience to our customers online. Will you join our Product Design team to help achieve this vision?
About the Bijenkorf E-commerce organisation
At the headquarters of the Bijenkorf, our E-commerce department is our youngest and fastest growing department. A passionate, multinationalu202fgroup of over 140 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and challenging developments we are looking for new colleagues to join the team. We work in an Agileu202fenvironment where our key stakeholders are our customers.
About the role
As a Customer Journey Specialist, your role will be to ensure consistent customer journey through leading various research initiatives As part of this role, you will also be joining a multidisciplinary squad responsible for the omnichannel (offline and online) experience. This squad is responsible for ensuring a smooth transition of our services between our flagship stores and our digital e-commerce platform. As a designer on this squad, you will be responsible for aligning with various internal stakeholders in uncovering business opportunities that aim to solve actual customer problems in order to provide the best omnichannel customer journey.
In your role, you will work in close collaboration with the PO, devs and other stakeholders in setting the strategic direction for the product, turn chaos into patterns using quantitative and qualitative insights and create both meaningful and beautiful interfaces to enable our customers in achieving their goals on our website and apps. Our ideal candidate is the unicorn (yes, we do believe they exist and have a few in the house) who can lead the entire end-to-end design process from research to interaction, to visual and motion design.
Within your role as customer journey designer, you are responsible for shaping the product strategy through customer insights research that you help facilitate in order to ensure we are building the right product and aligning across the various journey squads a customer focused vision. This role thus makes you the hub of our Product Design team, collecting relevant insights and forming a strategy that is further developed by each journey squad. Leveraging tools like design thinking, agile frameworks, and customer journey mapping, you are the driving force behind the alignment of a customer focused product development that aims to deliver measurable impact. In order to further understand where we can improve our product, you are the driving force behind further refining our shared understanding of UX and business metrics (such as NPS, conversion rate, CSAT, GCR, and brand value).
We would love to hear from you if you believe you would be a great fit for our driven team and if you recognize yourself in the following qualities:
You have a significant amount of experience in UI/UX with a solid portfolio showcasing Web and App designs.
Your toolbelt consists of strong knowledge of user-centered design practices, detailed interaction design, rapid ideation tools, and agile process.
You consider yourself a pro in Figma/Sketch, Zeplin and can use prototyping tools (Figma, Proto.io, Principle, Axure, etc) and Zeroheight or similar.
You can make sense out of Google Analytics or other data to retrieve the insights, derive the conclusions you need to create solutions for your user problems.
You are fluent in English, but have a good understanding of the Dutch language.
You have no difficulty in convincing others in your ideas using excellent verbal and written communication skills, along with storytelling skills.
You are good at balancing between the bigger picture and details.
Bonus points for previous work on e-commerce websites and apps.
….. The above are for our other UX roles, specific to this one:
You can just as easily work within a team creating a shared direction as well as an entrepreneurial spirit able to drive change with little to no direction.
You love to nerd out over the details you find through digging into any kind of customer insights (session analysis, data, survey results, and more). Bonus points if you have experience with the Google Heart Framework.
What we offer
A market conforming salary;
30 days leave;
An annual (variable) bonus;
Contribution towards your pension;
Collective health insurance;
A great culture hosting over 20 nationalities;
The opportunity and support to develop yourself both technically and professionally;
An employee discount on products purchased from de Bijenkorf.
Brand new office building with a view to Ajax Stadium
Foosball, pingpong, pool*and Friday Trivias.
Bi-weekly drinks* at our company Sprint Bazaar Review