Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Other Science and Tech
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      January 05,2021
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    • internship package

    Customer Journey Expert - Data Analyst

    Global KYC Data Analyst Post Transaction Monitoring with focus on TM Investigations

    Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defense against money laundering and terrorist financing? Currently, we are looking for a Data Analyst for the Know Your Customer – Post Transaction Monitoring – TM Investigations team.

    The Data Analyst (DA) is a role within a squad. The DA plays an important role in the squad on the cooperation between the stakeholders. As a DA you take an active role in the execution of the user stories and related tasks. You support the Product Owner (PO) and Business Analysts within the squad with your data analysis knowledge. You refine the roadmap and guarantees that the business requirements and non-functional requirements are translated to the data.

    Particularly for Post Transaction Monitoring, we are looking for Data & Process Analysts with a track record in process automation. Furthermore, you are keen to successfully transform complex KYC requests into simple and concise demands. Moreover, we look for DA’s that can work within a multidisciplinary team in a fast-moving, challenging environment. Experience in compliance, regulatory or anti money laundering (AML) in combination with Process and/or IT solution implementation is a must.

    What you'll do

    • You analyze and assess data for the execution of Post Transaction Monitoring investigations activities in the KYC scope; data deep-dives.
    • You are always looking to improve data, team processes and know-how to include checks;
    • You can simplify data processing solutions and tell the story clearly to other squad members;
    • You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organizations, Local KYC activities and Service organizations;
    • You ensure compliance with ING’s policies and standards;
    • You execute data tasks in a straightforward way to optimize velocity;
    • You can guide and assist other Data analysts working in the squad.
    • You can assist the Product owner and Business analyst involved in a TM investigations project.
    • You make sure your work is always on time for the Squad;
    • You have strong documentation skills;
    • You are attuned to working with confidential data.
    • You play an active role in the incident and problem process, together with the Squad;
    • You give and ask for constructive feedback;
    • You build the bridge between squad and stakholders.
    • You strive for excellence and optimization.

    How to succeed

    • You are an inspiring, energetic & approachable Business Analyst (DA);
    • Master or bachelor degree;
    • Minimal 5+ years of working experience in innovation and IT;
    • Minimal 5+ years with Data analysis is a big plus;
    • Working experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus;
    • Experience with Transaction Monitoring and/or FCRM (FiServ) applications is a plus;
    • A personality and capabilities to optimally function within an Agile environment;
    • Experience in guiding and realizing regulatory change;
    • Strong analytical, communicative, networking and influencing skills;
    • Fluent in English (speaking and writing).

    What we offer

    • A salary tailored to your qualities and experience
    • Reimbursement for travel expenses
    • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
    • Pension scheme
    • 13th-month salary
    • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
    • 8% Holiday payment
    • Personal growth and challenging work with endless possibilities to realize your ambitions
    • An informal working environment with innovative colleagues who strive for the very best
    • Progressive way of working according to the Agile method, so that new ideas come to life

    About us

    Global Know Your Customer (KYC) is an organization within the Global Operations (COO) domain. Our purpose is “Enabling people and organizations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope.

    By integrating all KYC related capabilities into one functionally steered organization, we support the global implementation and standardization of the Global KYC Digital Service Platform. This Platform consists of processes, enhanced controls, shared solutions and optimized operations processing across all business lines. The Platform helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

    Within this new fast-growing agile organization you will be part of an exciting journey towards truly global standardization within the domain of KYC. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter-Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market-leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

    The Tribe consists of squads, which are built from high-performing teams consisting of analysts and scripters. Squads are self-steering, autonomous, multi-disciplinary teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the squad and have preferably all required expertise to deliver their purpose. Squads prioritize their delivery via a backlog.

    The TM Investigations team is working on data deep dives into Post Transaction Monitoring of customers payments, to see if they are potential bad guys. Here we need to be able to follow the risk appetite of the bank and comply to the policies created. The global TM investigations team is delivering its service across different countries all over the world and sets the global standard.

    Want to make a meaningful impact?

    At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

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