Job Properties
  • Job Type
    Full-time Position
  • Category
    Finance & Accounting
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      September 09,2021
    • JSS
    • VISA
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    Customer Experience Analyst

    Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions, possibilities and –most importantly—other people. Join us in this effort and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.

    Job description:

    Are you wanting to work at the center of our Customer Experience Function? As a FedEx Customer Experience Analyst - you will work in our dynamic Strategy & Programs team supporting all areas of project management across our large strategic portfolio within Customer Experience that play a critical role is enabling us to deliver on our strategic ambitions and deliver a seamless customer experience. We are looking for someone who is passionate about putting customers at the heart of what they do, has an agile mindset, who can think outside the box and enjoys working in fast past and changing environment.

    Key responsibilities

    • Deliver the expected outcomes from the approved projects through effecting stakeholder management, facilitation of the projects activities and key decisions required, and influencing stakeholders as required
    • Working closely with cross functional team to create and agree on outcome driven project plans
    • Implementation of effective project governance
    • Communication of the project’s status to all stakeholders at regular intervals
    • Managing project issues, risks, and dependencies to manage stakeholders’ expectations
    • Ensure project outcomes can be materialised sustainably through transitioning to BAU processes

    The ideal candidate will:
    • Degree or qualifications in Project Management is preferred
    • 2+ years demonstratable project management work related experience
    • Is highly organised, with good time management skills and an ability to deliver to tight deadlines
    • Has an agile mindset and approach to adapt in a constantly changing environment
    • Is business and customer focused and can effectively work with stakeholders and colleagues remotely
    • Excellent verbal and written communication skills.
    • Ability to work independently and think outside the box
    • Good PC & Microsoft office skills (especially PowerPoint and Word)
    What we offer:
    • FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
    • FedEx is one of the most admired companies and trusted brands year after year
    • In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
    Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.

    Accuracy & Attention to Detail;Analytical Skills;Presentation Skills;Microsoft Office & PC Skills;Numerical Skills;


    Work Experience: Business: Project Management

    FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

    Our Company

    FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

    Our Philosophy

    The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

    Our Culture

    Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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