Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Supply Chain and Procurement
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      44,273 reviews
    • Date Posted
      April 04,2021
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    Customer Engagement Manager

    Customer Engagement Manager

    The Customer Engagement Manager will be responsible for Customer revenue growth (New processes, new lanes, new geos, new products & services), as well as make sure that client relationshiips are kept strong and carefully looking after customer satisfaction.

    What will your day look like?

    • Understand the Customer, their market place, their supply chain & requirements,
    • Know their supply chain management team & develop our engagement strategy & growth roadmap
    • Establish effective customer governance structure for each managed customer (1 to 5 customers)
    • Own & Manage customer contracts (conformance & renewal)
    • Second level escalations
    • Control change management process & projects
    • Lead, manage and establish agenda for Quarterly Business Reviews
    • Monitor client health through use of standard process & tools Coordinate senior management engagement & functional resources to support the customer Develop and manage continuous improvement program for each customer Monitor Key Performance Indicators and manage improvement plans as required

    What skills are we looking for?

    • At least 10 years of relevant experience
    • A Bachelor degree, preferably with a focus on Business and/or Supply Chain
    • People/Stakeholders management skills
    • Experience in handling escalations
    • Negotiation skills
    • Supply chain expertise
    • Customer focus & relationship building skills
    • Project management (ability to drive the process, coordinate resources & deliver the promised outcome on time & on budget)

     
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