We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.
Customer Communications Manager
The Customer Communications Manager role is key to helping us drive revenue and loyalty within our growing base of customers. The ideal candidate is customer-obsessed, adept at managing multiple stakeholders and can build processes that scale.
What you'll do
Develop a deep understanding of Adyen's merchant needs and the ideal customer engagement journey by leveraging existing insights and gathering feedback from Adyen's customer facing teams
Use the insights you have gathered to coordinate the building of a global communication infrastructure that enables key teams to efficiently deliver comms to merchants and track the commercial impact of the outreach
Enable local marketing teams to use the framework and provide ongoing support
Support key teams (local customer success teams, product, marketing, account management) in the measurement and evaluation of their merchant communication programs and share optimization suggestions
Help key teams to identify new opportunities to drive up-sell and customer engagement through comms
Work alongside our UX researchers and commercial teams to optimize our NPS (Net Promoter Score) and triggered-based customer surveys
Hold global status meetings and meet with individual teams to proactively update, gather feedback and optimise systems.
3+ years of experience with CRM/Lifecycle marketing programs
Excellent & active communicator who can organise and manage projects across functions with multiple stakeholders and contributors
Strong analytical skills and a business mindset with experience using data to inform decision making and help drive business outcomes
Ideally hands on experience with Marketo and Salesforce, or similar
Ideally experience building external facing messaging
Who we are
Adyen is the payments platform of choice for many of the world's leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and L'Oreal.
Ready to meet us?
If you are excited about this role and looking for a next step, apply by clicking the below link. We can't wait to meet you!