Customer Care Amazon | ENG and GER or FR | Retail Design
About Our Client
The organization is a renowned international player active in the retail product design world. You will have around 200 enthusiastic colleagues from different departments. There is a professional, social and family culture. They are well-known for their modernity, design, colorful collections with sustainable product developments and a pleasant and modern working environment. You will work in a diverse and open team.
We are looking for the colleague in the new position as Client Care Representative for the support in the Amazon Channel regarding order management. The products of the company are sold in a wide range of European countries via Retailers and Online (owned Webshop, E-commerce channels like Amazon and via their partner retail webshops). You will work in a modern and nature based office, part of the Client care department. This department is divided in sub teams regarding area or specialization. You will be part of the Online team, a modern and ambitious team with specialization Amazon channel.
Responsible for the Client Care process in the Amazon platform.
Client and Order management process, service up till sending invoices and credit nota's;
Communication with clients during this process, advice and monitoring of follow-ups;