Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English German French
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      263 reviews
    • Date Posted
      March 01,2021
    • VISA
    • MOCKINTERVIEW
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    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    Customer Care Amazon | ENG and GER or FR | Retail Design

    About Our Client

    The organization is a renowned international player active in the retail product design world. You will have around 200 enthusiastic colleagues from different departments. There is a professional, social and family culture. They are well-known for their modernity, design, colorful collections with sustainable product developments and a pleasant and modern working environment. You will work in a diverse and open team.

    Job Description

    We are looking for the colleague in the new position as Client Care Representative for the support in the Amazon Channel regarding order management. The products of the company are sold in a wide range of European countries via Retailers and Online (owned Webshop, E-commerce channels like Amazon and via their partner retail webshops). You will work in a modern and nature based office, part of the Client care department. This department is divided in sub teams regarding area or specialization. You will be part of the Online team, a modern and ambitious team with specialization Amazon channel.
    • Responsible for the Client Care process in the Amazon platform.
    • Client and Order management process, service up till sending invoices and credit nota's;
    • Communication with clients during this process, advice and monitoring of follow-ups;
    • Excellent conversation partner regarding products, orders, delivery dates, questions and finding solutions;
    • Taking care of complete and correct registration of sales orders and communication with clients in SAP;
    • Weekly optimalization and follow-ups of deliveries;
    • Identify structural problems in the process (Amazon platform) and proposing solutions to reduce and prevent any problems;
    • Supporting the Sales team if needed.

    Top Employer / A-brand / Modern
    Order Management & Client Support Amazon Channel

    The Successful Applicant

    • Excellent knowledge (and a must) of the English and German or French Languages. Dutch is an advantage;
    • Relevant education, bachelor working and thinking level;
    • You have a minimum of 2/3 year experience in a similar position and international environment;
    • Customer-focused, great communication skills, energetic;
    • It is a must, you have worked with the Amazon platform (order management), preferable also with SAP;
    • Competences: Independent, planning and organization, analytical, communicative, prioritize and flexible.

    What's on Offer

    • You will be part of a modern and professional organization with a down to earth mentality. There is a relaxed and professional, but at the same time, informal atmosphere.
    • Contribution to huge commercial success and online potential
    • Fulltime position, salary, holidays, pension a.o.
    • Staff discount on their brands!
     
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