Domino's Pizza is the largest pizza delivery and takeaway company in the world. Our expertise and passion for making and delivering fresh hot pizzas has won us numerous awards, but more than that we have the loyalty of millions of pizza lovers around the world.
The first Domino's Pizza store opened in 1960 in the state of Michigan in the United States. The success was so great that the company has since grown into a brand selling pizza in 90+ countries with more than 17,000 stores. The franchise formula has been established in the Netherlands since 1989 and now has 320+ stores.
Domino's Pizza Netherlands has been part of Domino's Pizza Enterprises Ltd (DPE) since July 2006. DPE is publicly traded in Australia and is the master franchisee for the Domino's Pizza brand in Australia, New Zealand, Japan, France, Luxembourg, Belgium, Germany, Denmark and the Netherlands.
Domino's is growing fast, are you eager to grow with us? In order to keep up with the growth of Domino's, we are looking for a pro-active and hands-on CRM Loyalty Manager.
Your main responsibilities:
In collaboration with stakeholders throughout the business, the European CRM Loyalty Manager is responsible for the continuous development, activation, and optimisation of the Domino’s loyalty program in the European markets.
Lead the implementation and continuous optimisation of the loyalty strategy at Domino’s Europe, driving sustainable growth of Customer Value (CLV)
Collaborate with functions across the business to better integrate loyalty into the operations of the wider business
Work with the local teams to ensure the ongoing profitability and scalability of the loyalty program
Design and deliver the annual loyalty marketing plan which meets strategic objectives and is aligned to the market requirements and marketing calendars
Drive continuous and sustainable growth of the loyalty database through the implementation of the relevant acquisition and retention strategies
Develop and continuously iterate the loyalty customer lifecycle and segmentation in collaboration with the wider CRM team
Concept, propose, and implement loyalty campaigns and activation with the local CRM managers
Support and provide consultancy to the CRM managers in the markets on the local loyalty campaigns and activations
Regularly track and report on the overall performance of the loyalty program and the relevant key metrics
Work with the Strategy & Insights Team to identify key insights and opportunities for optimisation of the loyalty program and activity
Ideate and collect requirements from the local teams on enhancements to the loyalty system and mechanics
Work with the IT team prioritize and implement the loyalty system enhancements
Align and prioritize maintenance tasks with the IT team to ensure the stability and robustness of the loyalty systems
What you require…
You have a degree in business administration with a focus on marketing/communications or comparable training
Already have 3-6 years of professional experience in loyalty and CRM
A strong understanding of the fundamentals of CRM and loyalty and how to apply them
Experience with CRM activation tools and loyalty systems
You are a team player with excellent communication and stakeholder management skills and are comfortable working with people from many different background (e.g. marketing, IT, data, etc…)
You are solution focused, with a ‘Get it done’ attitude and are willing to get your ‘hands dirty’ when required
You are a problem solver and do not get discouraged easily by unexpected challenges
Strong written & oral communication skills in English, skills in other relevant languages (e.g. German, Dutch, French, Danish) will be regarded but not required
You are confident in using the current MS Office suite
What can we offer you?
An outstanding opportunity to work for a world leading QSR.
Challenging work with endless possibilities to realize your ambitions.
An international dynamic workplace, where ‘’sell more pizza, have more fun’’ is more than just a motto.
25 vacation days per year with full-time employment.
An informal working atmosphere with a slice of pizza here and there.
A good conversation in which we can tell you a lot more about this!
Please send your CV and motivation letter. We are looking forward to receiving your application!