Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      December 24,2020
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Corporate Key Account Manager

    The purpose of this role is participation in all aspects of Corporate Customer Account Management & Customer Sales including but not limited to building long term relationships at an executive level, sourcing and negotiating long-term capacity and collaborating with our internal branch network, driving carrier automation. In this role you will independently manage development and growth accounts with limited operational execution. Moreover you will focus on growth, strategic relations, implementation, analysis and retention.

    As a Corporate Key Account Manager you are accountable for regular interaction with the branch network, customers/suppliers, in addition to conducting customer account management, freight optimization across the network, and creating actionable capacity strategies after analyzing customer data.

    In this role you will be reporting to Manager of Account Management Europe.


    • Accountable to independently build customer relationships, understand customers business, and use that knowledge to provide solutions
    • Cooperate with the C.H. Robinson network, to develop a multi-year strategy through business reviews with customer senior leadership: reduce, maintain, and grow
    • Develop and align relevant relationships across multiple levels of the client organization to understand their priorities and strategic objectives
    • Consultatively sell and negotiate at a strategic level, and identify new opportunities outside the existing scope across multiple services
    • Analyze, sell, and negotiate tender based business
    • Perform regular QBR’s, with customer stakeholders. Ensure appropriate business review routines are in place at all levels of the relationship
    • Support branches on customer sales and account management practices
    • Consistently insure business is executed according to account SOP’s
    • Act as the escalation point and corporate liaison for the client and the C.H. Robinson’s network
    • Support branch account representatives with developing local relationships. Coach others on best practices related to account management.
    • Coordinate with the CHR network to further align trade lanes to customer needs
    • Analyze mutual trade lanes across the branch network and facilitate collaboration of multiple branches

    Required Qualifications:

    • Bachelor’s Degree
    • 5 years working experience (Preferred: 3+ years of work experience in European Logistics)

    Preferred Qualifications:

    • Ability to work collaboratively and influence others
    • Analytical, problem solving skills, project management
    • Strong detail orientation and ability to manage multiple tasks
    • Ability to build strong working relationships
    • Excellent written and verbal communication skills (Preferred: Multiple languages - English Required)
    • Strong negotiation & deal making skills
    • Self-motivated
    • Proficient in all Microsoft Office products (Word, Excel, Power Point)
    • Willingness and flexibility to travel (up to 30-40% of time)

    About C.H. Robinson

    From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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