Our client, a market leader in its field, is building a new Corporate Services IT team to develop, manage and support the technology used by the Finance, HR, Legal and Communications teams. This team will manage solutions including Oracle Fusion Cloud Finance & Order management & Fulfilment through an Oracle Cloud (ERP) Centre of Excellence team; Workday HCM; Concur expense management and around 100 other IT systems and services. It is presently recruiting a Corporate Integration Expert to join the Corporate Services IT team and seeks someone with the following profile:
Your role as a Corporate Integration Expert
The role of the Corporate Integration Expert is to support the Oracle Cloud interfaces and the job requires a deep knowledge of the end to end flow in order to monitor and troubleshoot errors that happen. This requires having cross IT Business knowledge mainly in the processes areas Order To Cash (O2C) and Procure To Pay (P2P). The main stakeholder are the business and IT SME in the various systems to support these flows (SAP C4, Oracle Cloud, Manhattan, EIS/OIC and EDI). You will work closely with the Business Process Owners (BPOs), Business Process Experts (BPEs) and Subject Matter Experts (SMEs) to drive, support and gauge business process flow impact across the various interfaces when errors and incidents occur.
You will define and provide hands-on advise to the business, and align with other process areas to ensure that up/down stream and cross impact of any change is considered and well-managed.
Provide effective consultancy and support across the various processes (P2P & O2C) with a broader conceptual knowledge of supply chain & finance processes;
Be the End To End (E2E) process lead with particular focus on the integrations between SAP C4 (Order Entry System), Oracle Cloud (Order-management, Purchasing & finance Orchestration System) and Manhattan (Warehouse Management System).
Participate, advise and/or lead in business change/continuous improvement initiatives, ensuring that solutions are designed to prevent recurring issues (be sustainable) and engage the right stakeholders to drive through identified improvement initiatives;
Responsible for translating business requirements and adjustments by working with BPOs and BPEs to determine business requirements that need to be aligned to the system, and aligning with other process areas to ensure that up and downstream and cross-modular impact is considered;
Understand and support integrations to be built from a functional point of view. Specific between Hybris (Front End order capture solution) and integration with Manhattan (WMS solution);
Assist the Service Delivery Manager by establishing effective support processes between Oracle Cloud and other Integrations and the Centre of Excellence team
Maintain business processes in the assigned systems with a focus on Oracle Cloud; related interfaces and mappings to external systems;
Work with various stakeholders to identify service issues that impact the Oracle processes, escalate as appropriate and work with support teams through to resolution by providing 2nd line process support for the business, and escalating to 3rd and 4th line (third party support), when required;
Responsible for ensuring all development, configuration and change activities are tracked through JIRA,
Responsible for ensuring all incident support work is consistently tracked through ServiceNow (SN);
Manage the quality of information captured in SN tickets by coaching and educating the Super User community and wider user base of the Oracle system;
Responsible for logging service requests with Oracle and working with other members of the Coe team and support groups for 3rd line support;
Assist the Service Delivery Manager by providing support for major incidents, contributing towards root cause analysis, ensuring gaps and vulnerabilities are identified and tracked so that closure and agreed follow-up actions are managed to completion;
Support the Oracle Product Owner and work with the Technical expert when changes are being taken forward and the right SDLC process is being followed;
Drive service excellence and internal customer satisfaction by managing expectations via the Super User Community and your SME's in the various applications linked to Oracle Cloud and continually refining the COE support processes to improve quality and efficiency;
Responsible for maintaining the E2E process flows, configuration and supporting documentation and ensuring they are stored in the document repository (SharePoint via MS Teams);
To log all Integrations risks in the Risk Register and help to identify and apply mitigating actions to reduce the risk (probability and impact);
Collaborate with the Service Delivery Manager to develop and manage policies and procedures, outlining how issues are identified, documented, assigned and corrected, ensuring they are stored and easily referenced, specifically;
o Incident and Service Request Management process
o Change Management process (particularly for patch updates/revision upgrades and enhancements)
o Problem Management Process (outlining how problems are identified and corrected, ensuring they are stored and easily referenced in the knowledge database (KDB) and known error database (KEDB);
o Reporting Framework eg performance and exceptions
What do you need to be successful in this role
Knowledge and experience of working with ERP systems, preferable Oracle Cloud and at a bare minimum understanding the module integrations between Supply Chain and Finance.
Experience of working with cloud hosted services (PaaS, SaaS);
Must have at least 3 years' experience supporting ERP (preferable Oracle Cloud) processes in an international (Pan-European) organization;
Strong awareness and knowledge of E2E Business processes, applications and integration technologies as OIC and MuleSoft.
Very experienced in a consulting approach with supporting multiple system in a complex IT landscape
Has the ability to take a holistic view of up/down stream processes within and outside the assigned process area,
Can understand the potential impact of how changes in one process or system may impact on other processes and applications;
Has the motivation and desire to quickly learn other operational business processes related Oracle Cloud and strives to continually develop that knowledge as business processes and technology changes;
Is able to manage small and medium software changes & Projects
Has a balance between functional and technical understanding of the implications of design;
Drives for results; can be counted on to exceed goals successfully;
Customer focus; dedicated to meet the expectations and requirements of internal and external customers;
Has the ability to effectively communicate complex technical issues to a non-technical audience (strong verbal & written communications skills);
Has excellent client relationship and stakeholder management skills;
Has the ability to effectively facilitate workshops;
Has the ability to work autonomously, take ownership and possess excellent attention to detail;
Is adept at being able to involve and motivate others to support issues resolution and can work together with IT, Oracle, the business and other designated support teams;
Fluent knowledge of English, spoken and written. Other language skills (native/fluent German, or Dutch) would be a distinct advantage
Experience of working with ITIL is an advantage;
Experience of working in an agile environment (Kanban, Scrum) could be an advantage
In order to be considered for this position, please send us your CV and we will contact you to discuss your application further.