Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Medical and Healthcare
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      3,707 reviews
    • Date Posted
      April 26,2021
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    • 周年特惠 IP

    Consumer Care Experience Manager

    Job Title

    Consumer Care Experience Manager

    Job Description

    Your challenge:

    Defining service solutions and value added packages, integrated in the Value Proposition House and its derived Critical to Quality items within the local Floorcare team.

    Your Responsibilities:

    VOC (voice of the customer) deployment – convey key consumer insights(R&R)/market feedback to Consumer Marketing and development teams and ensure that this is being taken into account for future products. Responsible for preparation of the consumer care book & consumer care package in the Integral Product Development (IPD) process. Creating FAQ’s and develop/execute Call center training in the IPD projects.
    Support the E2E and voice of consumer projects by organizing the fast feedback loop of the Consumer care touch points. Keep the online content available and in good quality for the products in the life cycle management stage.

    We are looking for:

    Bachelor, Master degree
    Analytical, excellent in presentation & communication skills.
    Pro-active, precise, practical and result-oriented
    Fluent in English writing/speaking

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

    To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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