Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      November 10,2020
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    • Career Consultation
    • CV CHECK
    • internship package
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    Configuration Management Specialist

    About the Role

    As a member of our Configuration Management team, you will be based in The Netherlands as a member of the Strategic Operations Department.

    You will be responsible for overall execution of the configuration management process on a day-to-day basis across SWIFT globally.
    You will manage, maintain and improve the configuration management (CM) environment for hardware, servers, and software product builds.
    You need to have good communication skills that can sufficiently interface with internal stakeholders with different business profiles.

    What to expect:

    Your responsibilities will be:

    • Administer the CMDB by working closely with other process leads and ensure that asset specific information are accurate and consistently following the processes

    • Maintain/Develop CMDB standards, CMDB plans and procedures

    • Implement the CMDB policy and standards and to provide guidance to all team members on how to perform CMDB processes

    • Assist with the development, implementation, and maintenance of all Configuration Management Database (CMDB) processes and activities

    • Execute activities to identify new CI's and new CI relationships using automated tools or well-defined processes, as well as stale CI's and relationships

    • Performs reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative sources

    • Lead activities to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes

    • Establish audit practices and to conduct audits to ensure data integrity and confirm accountable parties comply with processes

    • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data

    • Assist with the design of the CMDB data models including classes, naming conventions, relationships etc

    • Work closely with service owners to ensure the CI mappings are accurate and up to date

    • Work directly with the IT Asset and Configuration Manager to develop strategy and roadmap for CMDB implementation and upkeep

    • Work closely with IT Security to work through any discovery blockers

    • Identify and maintain all assets and features associated with the Configuration Items (CIs)

    • Proactively identify and suggest improvement opportunities to the Discovery and Configuration Management functions

    • Participate in Change Advisory Board (CAB) and processes to capture new or changing support processes that require CMS updates

    • Create technical documentation related to CMDB discovery and service mapping processes

    • Assist with developing user training documentation and end user / quick reference guides

    • Produce weekly, monthly, and quarterly reports on CI data accuracy including stale, orphan, and duplicate Cis

    • Create and update knowledge base articles to improve support team effectiveness

    What will make you successful?

    Education, qualification and training:

    • University degree – (preferably in IT)

    • ITIL v3/v4 Foundation certified and preferably knowledge/experience in Agile methodology will have added advantage

    • System Administrator certification in ServiceNow or similar ITSM tool is a plus

    • Demonstrated experience in tool based Discovery / Event Management Fundamentals

    Experience and Professional Knowledge:

    • Minimum of 5 years experience in Configuration Management in banking & financial services industry

    • Extensive knowledge of the ServiceNow platform

    • Experienced in design, implementation and documentation of the CMDB

    • Extensive experience in the design, implementation and documentation of Workflows

    • Experience and knowledge of change management principles, methodologies, tools and CMDB

    Interpersonal Skills

    • Excellent stakeholder management and relationship builder

    • Be a firm counterpart for both internal and external vendors

    • Strategic thinking and alignment skills (vision/concepts)

    • Result oriented, persuasive, problem solving skills

    • Accountability, taking ownership and flexibility

    • Excellent and effective communication skills - both verbal and written in English

    • Detail oriented in the execution of procedures

    • Good team player, who shares problems and solutions, pro-actively offers to help others

    • Strong focus on operational excellence and on continuous improvement

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