Finance and Economics IT Management & Business Others Marketing and PR
3 - 5 Years
Compliance Operations Manager
About the Role
Uber Payments BV (UPBV) sits within the broader Uber group and provides regulated payments services to Uber and Uber's customers in the EU. UPBV utilizes services provided by various entities both internal and external to the group.
The Compliance Operations team is responsible for owning the insourced and outsourced aspects of the operational compliance functions supporting the licensed activities of UPBV. This includes sanctions screening, KYC/CDD/EDD, and transaction monitoring. You will have operational responsibility for the performance of these functions, generally coordinating with intra-group teams performing the activities, and be the point of contact and escalation point for any issues.
What the Candidate Will Do
Own the coordination of and be responsible for the high quality delivery of all aspects of compliance operations. This includes managing intra-group relationships with operational teams and the technical platforms being utilized.
Coordinate with the outsourcing program manager on the tracking and delivery of services against service level agreements and tracking and delivery of metrics reporting (KPIs).
As you remain in tight coordination with the 2nd line, own and resolve gaps in quality of delivery and gaps in controls. Track and ensure their remediation and act as the point of accountability.
Resolve and manage escalations as you exercise your superior balanced judgement and display your subject matter expertise.
Work with the Product Management team on the design, implementation, operation, and quality assurance of the systems and tools supporting all aspects of compliance operations. Align roadmaps, flag and track issues, and be the accountable party for the delivery and operations of these toolsets.
Mentor and manage a small team of compliance operations associates or analysts.
Own the delivery and communication of operational metrics to the management team and supervisory board.
What the Candidate Will Need
At least 10+ years' experience in a large organisation including demonstrated competency in building operational compliance frameworks.
Sound knowledge of compliance & risk practices/framework & regulatory obligations of AML/CTF, GDPR, Sanctions and PEP screening related regulations, Consumer Protection, payments legislative requirements or similar.
Experience preparing Board documents & responding to regulatory enquiries to support appropriate Governance across complex geographically challenged entities.
Demonstrated ability to build & maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.
Ability to communicate complexity in a simple & clear manner.
Ability to take ownership of outcomes & the ability to work with business unit teams to confront issues and drive performance.
Ability to use initiative & be proactive in addressing & resolving issues.
Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines.
Team oriented and collaborative, with exceptional consensus building and relationship management skills. Must have a proven ability to develop and sustain positive relationships across the organization.
Strong critical thinking, organizational and analytical skills with a demonstrated ability to prioritize and manage multiple initiatives and requests simultaneously in a fast-paced environment.
Impeccable written and verbal communications skills with the ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.