Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.
Booking.com is currently looking for a world-class lawyer to join the team as Compliance Associate - Risk & Regulatory Compliance who will be responsible for the oversight and coordination of the compliance risk assessment function, building new and managing existing regulatory compliance programs, and supporting risk and regulatory initiatives.
The successful candidate will contribute to risk management by managing the full risk cycle in the Legal & Compliance Department, including modelling risk assessments, conducting evaluations, reporting, and presenting risk profiles to the CCO and other senior leaders.
The Compliance Associate - Risk & Regulatory Compliance helps ensure that the organisation conducts its business processes in compliance with laws and regulations, the Code of Conduct and internal policies and procedures and best practices. The Compliance Associate’s responsibilities are an on-going initiative which continually responds to business growth and a changing regulatory environment.
As the Compliance Associate - Risk & Regulatory Compliance you are responsible for:
Risk Management and Assessment;
Develop and implement a new program for compliance risk assessment and management (including development of best practices and guidelines)
Understand risk assessment efforts already in place and align the compliance risk assessment to enhance joint efforts
Work with Risk & Controls to establish appropriate technology platforms to support compliance risk assessment efforts
Support and coordinate other risk assessments activities related to business’s future business lines and/or new products.
Develop risk management strategies
Coordinate and collaborate with stakeholders involved in conducting compliance risk assessments
Liaise with legal counsel and relevant departments to determine overall risk and control owners and existing mitigation
Create an action plan addressing responsibilities, resources, targets and deadlines, prioritizing high and medium legal and compliance risk areas
Certify that Enterprise Risk Assessment includes legal and compliance medium and high risks
Assess risk management programs to assure they are implemented and maintained
Maintain the regulatory change compliance program; ensure proactive regulatory insight into new and upcoming regulations, review impending regulatory changes and implementation dates and communicate change and compliance risks to Legal counsel.
Assist with the mitigation of identified compliance risks
Provide compliance oversight to strategic projects/initiatives and new products.
Manage and monitor a case management program to coordinate regulatory inquiries
Create governance and operational structure for regulatory compliance at Booking.com
Prepare and present detailed reports and risk assessment of the organisation’s internal controls for internal and external stakeholders, including internal and external auditors, Human Resources, Investigations, Risk & Controls or senior management.
Documentation of assigned inherent risk, controls and residual risk ratings
Select, configure, and maintain platform for inventory of risks and controls
Provide reports to CCO and senior management related to new compliance requirements, ongoing compliance monitoring and audit activities, and regulatory inquiries.
The ideal Compliance Associate - Risk & Regulatory Compliance will have:
3+ years’ hands-on experience in a similar position with a Bachelor’s Degree
Experience in a global large scale corporate international environment in a role involving risk & controls or compliance
Knowledge and experience in applying risk assessments alongside familiarity with the Committee of Sponsoring Organisations of the Treadway Commission (COSO) framework
Adaptability - has openness to new ideas, is a “quick-read” for changing situations and balances long-term view with short-term actions
An analytical mind with the ability to “think big” and simultaneously understand and appreciate the details necessary to operationalise strategy and goals
A self-starter attitude with high energy and drive; fast paced and results driven; forward thinking; high flexibility, pragmatism and adaptability
A proactive nature with the ability to quickly respond to issues at hand; ability to prioritise effectively; entrepreneurial mindset
Fluency in English with first class communication skills – verbal, written and listening - additional languages are a plus
Further skills we are looking for:
Aligning with Booking.com’s Values (Think Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing)
Being curious, flexible, and a creative & pragmatic problem solver
Confident yet collaborative
Ability to influence stakeholders across all levels within the organisation
Being proactive, resilient and having the drive to get things done
Having sound judgement and the ability to see the big picture and simultaneously appreciate the details necessary to operationalise the strategy
Having the courage to take positions and make tough judgment calls
Being a team player, self aware and a good listener - a diverse group will always find the best solution!
Ability to move with agility, prioritise workloads and meet deadlines
Forward thinking with an interest in emerging issues in legal and policy
Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
Why join the Legal & Public Affairs Team now?
Booking.com’s Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
Who we are
To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 70 professionals - representing more than 20 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).
As a team, we believe in:
Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future
Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
Providing holistic legal and public affairs advice; our team should not work in silos
Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
Accepting that it's OK to make mistakes as long as we learn from them
Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!