Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
  • Degree Required
    • Province
      Embassy The Hague
    • Date Posted
      March 31,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Community Management Coordinator

    Hiring Path:
    • Open to the public
    Who May Apply/Clarification From the Agency:
    All Interested Applicants / All Sources.
    For USEFM - FP is 05 (steps 1-4). Actual FS salary determined by Washington D.C.
    Security Clearance Required:
    Public Trust - Background Investigation
    Appointment Type
    Appointment Type Details:
    Initial contract of one year, includes a one-month probationary period, with view to extension.
    Marketing Statement:

    We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


    The work schedule for this position is: Full Time (40 hours per week). Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

    Supervisory Position:
    Relocation Expenses Reimbursed:
    Travel Required:
    Occasional Travel

    Availability: Must be available to travel throughout the Netherlands to develop professional contacts and create content (photo/video of ambassador’s travel, PD programs, etc.) Must be available, with prior notification, to support activities on evenings and weekends.


    The Community Management Coordinator is responsible for building and maintaining Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar designed to promote Mission priorities with on-line communities; researching and analyzing evolving markets for Mission digital properties; and customizing content and online engagement to promote Mission objectives. Organizes and hosts online conversations; designs and develops innovative engagement opportunities and tools. Provides guidance to PD Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties. The incumbent works under the direct supervision of the Strategic Content Coordinator (SCC) or Public Affairs Office (PAO) designee, and has no supervisory responsibilities.

    Qualifications and Evaluations


    Experience: A minimum of three (3) years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.

    Job Knowledge: Detailed knowledge of U.S. foreign policy objectives and American interests in the Netherlands is required. Good understanding of U.S. historical, political, economic, and cultural forces that shape U.S. foreign policy is required. Must have comprehensive knowledge of the attitudes and communication preferences of target audience groups. Must understand the regional, demographic, ethnic, socio-economic, cultural and linguistic factors and the influence of religious, cultural and educational institutions in shaping Dutch opinions and preferences. Must have strong online communications and analysis skills to identify and exploit engagement opportunities. Detailed knowledge of Mission structure and operations to facilitate collaborative work among a variety of agencies, protocol levels, teams, and constituent posts. Must understand management of digital properties and online communities, including marketing and or advocacy campaigns. Knowledge of trends in regional and international communications patterns and how they affect the Dutch communications landscape is required.

    Education Requirements:

    Education: A bachelor's degree in communications, business, marketing or local equivalent is required.


    Language: Speaking/Reading/Writing fluent English and Dutch is required. (This may be tested)

    Skills and Abilities, this may be tested:
    Analytic: Must have strong analytic skills to identify target audiences, understand sensitivities, identify the best strategic content, format, and delivery means to influence them in support of U.S. policy objectives. Must be able to perceive the emergence of new influencers and preferences in consumption of information to analyze the impact of evolving content formats and delivery channels, and lead cross-section Mission analysis to modify approaches for enhanced outcomes.

    Communication/Interpersonal: Must have strong interpersonal skills to maintain Mission-wide collaboration/coordination on the use of digital tools and platforms to strengthen Mission diplomacy in the public sphere. Must be able to contribute to discussions of priority engagement, strategic content, appropriate dissemination, to reach consensus, and to recommend optimal courses. Must have excellent customer relations, interpersonal cross-cultural communication skills, be able to engage the full range of Dutch priority audience groups through online engagement and Mission flagship digital properties. Must have excellent written and oral communication skills, including the ability to develop, write, edit materials for digital dissemination in both English and Dutch. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to brief U.S. officers and visitors on Dutch communication patterns and trends in digital tools and content dissemination channels. Must be able to interpret between English and the Dutch languages.

    Management: Strong organizational skills are required. Must be able to contribute to development and updating of procedures & guidelines in response to changing communication technologies, changes in public opinion, formats, and internal Mission preferences for sharing strategic content. Must be able to manage projects such as marketing, information or advocacy campaigns.

    Technical: Detailed knowledge of & ability to build out and manage Mission flagship digital properties, including social media, mobile platforms, develop digital tools such as games and contests. Must be able to create and use photo and video sharing sites, podcasts, video and other digital products. Must be fully adept at using audience analysis and analytic tools (i.e., Hootsuite, Google, & others). Good keyboarding, data entry skills, and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required. Must have good numerical skills to be able to use and develop statistical analyses of audience segments and report impact of Mission digital outreach. Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design, and PD-specific software, databases, and reporting tools, full understanding of PD-specific funding authorities and planning & reporting tools is required.

    EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


    All applicants under consideration will be required to pass medical and security certifications.

    Benefits and Other Info

    Agency Benefits:

    Salary: €46,028 annual base salary. An additional 20.2% will be added to the listed Locally Employed (LE) Staff salary for allowances and premiums. You will receive a vacation bonus at 8.2 percent of base pay, a bonus for duty-free days at 3.67 percent of base pay and a year-end bonus at 8.33 percent of base pay. For this FSN-9 position this equates to a total remuneration of €53,326 per annum based on a 40-hour work week.

    Locally Employed Staff working at the U.S. Mission in the Netherlands will receive a compensation package that includes pension, health, and other benefits. There are approximately 16 (American and Dutch) holidays a year, in addition to earned annual leave (‘vakantiedagen’).

    For EFMs, benefits should be discussed with the Human Resources Office.

    The pay plan is assigned at the time of the conditional offer letter by the HR Office.

    Other Information:
    HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

    1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
    2. AEFM / USEFM
    3. FS on LWOP and CS with reemployment rights **

    • IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

    ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

    For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

    How to Apply

    How to Apply:
    In order to be considered for employment applicants must:

    • When describing relevant work experience, list specific duties, responsibilities and accomplishments, add as much detail as possible.
    • For supervisory positions include the number of employees supervised.
    • Submit all required documents listed below.

    Failure to do so may result in a determination that the applicant is not eligible and/or qualified.
    For more information on how to apply visit the Mission the Netherlands internet site.

    All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance and Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.
    Required Documents:
    Required Documents: In order to qualify based on education, you MUST submit the requested diploma and/or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

    • Passport copy
    • Residency and/or Work Permit (if applicable, both back and front)
    • University Degree

    AEFM/USEFM applicants are requested to upload the following documents:
    • Copy of Orders/Assignment Notification (or equivalent)
    - DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
    • SF-50 (if applicable)
    Next Steps:

    Applicants who are shortlisted for testing and interview will be contacted via email.
    The complete position description listing all of the duties, responsibilities, required qualifications may be obtained by contacting the Human Resources Office.
    Thank you for your application and your interest in working at the U.S. Mission to the Netherlands.

    Open Positions from Embassy The Hague
    Related positions