Join the classic and iconic Hilton Amsterdam!
Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.
With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!
The best part? This is not the only hotel you will be working for! There are 5 other Hilton Hotels within our Cluster for you to manage: Hilton Rotterdam, Hilton The Hague, Hilton Amsterdam Airport Schiphol, Hilton Royal Parc Soestduinen and Hilton Garden Inn Leiden. The Cluster Reservations office is located at the Hilton Amsterdam; this will be your place of work.
For our Business Development Department we are currently looking for a Cluster Individual Reservations Agent. Within this position, you will be responsible for the following tasks:
Acceptance and entry of reservations mainly by e-mail, but also by telephone
Call-off / updating of reservations via the booking system
Exact knowledge and correct application of various rates
Confirmation of reservations by e-mail
Correct management of reservation documents
Observance of the established standards of service
Adherence to company credit policies
Ensure Quality Checks on existing reservations
Ensuring the satisfaction and loyalty of our guests and bookers by providing optimal service conform the established standards.
Required skills and competencies
Hospitable & commercial attitude
Good organizational and administration skills
Commitment to delivering a high level of service
Knowledge of hotel property management systems
Excellent communication skills in Dutch and English
Preferably of one year relevant experience in a similar position
What can you expect from us?
Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:
Intensive training period and a personal development program
Internal transfer and promotion possibilities
Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program
Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels
Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!