About us The mission of Hidden Profits Marketing is to help entrepreneurs in the fitness industry (fitness centers, yoga, and personal training studios, etc.) to grow their business. Since 2004 we have been generating (online) leads for our customers with our innovative marketing strategies. We currently work continuously for more than 800 customers from 12 different countries. Due to continuous growth, we are looking for reinforcement for our international team in Amsterdam North that now consists of 50 young and ambitious people.
About the role We are looking for a highly motivated and results-driven Customer success manager who could help our clients reach new heights! You need to be social, analytic and communicate clearly and effectively. The ideal customer success manager should engage our customers and create strategies for our clients to grow their business.
About the tasks
Managing your own portfolio of clients in the Netherlands and Belgium
Communicating regularly and productively with customers. Face-to-face, by telephone, e-mail and Whatsapp
Coaching your customers in the field or conversion from lead to customer
Determine online marketing strategies for your customers, in collaboration with online marketers
Ensure that all online marketing campaigns will go online on time
Evaluate and analyze online marketing results
Report results to customers
How you are
You have a proactive and hands-on mentality
Experience in dealing with (sometimes demanding) customers
You are customer-focused
Capable of building strong, professional relationships
Strong communication skills in both writing and speaking
Affinity with the fitness industry
Eager to learn new things
Strong planning skills
Speaks and write Dutch fluently.
English: good basic knowledge (Hidden Profits Marketing is an international company and the company language is English)
Basic knowledge to work with various Google products (Gmail, Drive, Slides, etc.)
Living preferably in Amsterdam or in the immediate vicinity (the office is in Amsterdam Noord)
Education level: most colleagues have a Bachelor's or Master's degree. However, the education level is not the most important factor for us.
What we offer
Working in a young, international and dynamic team
Working at the European market leader in (online) fitness marketing
Competitive salary depending on experience
25 vacation days per year and 8% vacation pay
Individual internal growth plan
Extensive onboarding program at the start of your Hidden Profits Marketing career
Flexibility and relaxed working environment
Weekly drinks with your colleagues
A weekly company fitness program
Coffee until you drop
We need someone who can start as soon as possible.