You will be part of a very talented and diverse EMEA claims team where our mission is to deliver industry leading claims solutions and outcomes to support riders and drivers with empathy and care when things go wrong whilst supporting Ubers profitable growth.
We support all 30+ countries across EMEA and all product lines such as Rides & Eats thanks to our brilliant lean, diverse & multi-talented team based out of Amsterdam.
What You'll Do
Manage an inventory of claims and claims related inquiries to evaluate covered losses and liability exposure, reduce brand and litigation risk to drive market leading claims outcomes with a special focus primarily on the Sub Saharan Africa & secondarily the Middle East Insurance markets where Uber operates.
Be the point of contact to selected Insurance partners, leading efforts to identify and execute continuous service and operational improvement on the claims process.
Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicate with claimants, drivers, passengers, witnesses, etc.
Advocate for claims on behalf of all Uber platform users to support white glove customer service in tandem with quick resolution.
Work with Insurance risk and legal Uber's expansion, new products, and new insurance policies.
What You'll Need
Proficiency in English
Knowledge of Arabic language is a plus
3+ Years Motor / General liability / Personal Accident Claim handling experience is ideal
Track Record of working with insurance management, Brokers, TPAs and Lawyers within the insurance industry.
Ability to work independently
Problem Solving & Analytical skills
Ability to work under pressure
Prioritization and task management discipline
Soft skills: customer service written and verbal
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.