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Chief Product Officer- FinTech
Chief Product Officer- FinTech
Payments are a vital part in delivering the ‘connected trip’ to our customers. Ensuring that customers and merchants experience a frictionless payment experience whether they are booking flights, accommodations, rides or experiences. In that context, the Payments department has worked hard in the past years to create delightful payment experiences for bookers and merchants. Payments (300+FTE) is a rapidly growing area within Booking.com, experiencing 100%+ annual transaction growth. In the past few years, we have invested heavily in building a scalable Payments foundation to serve the growth of Booking.com platform.
In order to turn this vision into reality we are looking for an experienced Fintech & Payments Product Leader! This Chief Product Officer will be responsible for setting the product vision, strategy & roadmap of the entire business unit. Your responsibilities will span both the customer and the partner side of our marketplace. You will work with many other departments and our sister brands (Agoda, Kayak, Priceline & OpenTable) to bring to market new capabilities. You are responsible for leading a track composed of several teams that develop products and constantly innovate to delight our customers and partners.
Reports to: VP Payments, Daniel Marovitz
Direct reports: 3 Group Product Managers, 2 Senior Product Marketing Managers, 1 Technical Program Manager, 1 Senior Manager DS&A, a total team of apx 50fte
Lead the Booking.com Payments & Fintech Product & design team of 40+ FTEs (+180 Tech) that sets out the future Product & Business direction of Fintech & Payments at Booking.com
Work hand in hand with Technology organization to ensure a high quality product development process
Set out a global product vision and product strategy for the future of Booking.com’s Payments strategy & Booking Holdings Fintech activities
Build out the right Product suite to drive the growth of Booking.com’s core hotel business
Together with the Product teams, build a Product roadmap that is visible to the Payments track and our internal customers
Build strong relationships and a clear engagement model with Booking payments internal clients (Hotel business, regulated payments entity, different products teams) to ensure that we enable their growth & manage their expectations
Work together with the different brands within the Booking Holdings Group (Agoda, Rentalcars.com, Opentable, Priceline) on where & how to build joint group products
Provide regular reporting on key Product performance indicators to Booking.com’s leadership team
Together with our public policy team, proactively engage with key partners & stakeholders in the Payments ecosystem about regulation (e.g. PSD2) and other key developments
Work closely with our Payments partnership team to create a strong collaboration with existing payments suppliers (e.g. PSPs) and source new partners
You are a Fintech & product leader with 10+ years of product management experience with a successful track record of scaling products & organizations. Ideally you have experience with the specific payments challenges that marketplaces deal with
You are commercially minded and entrepreneurial - you want to grow a business.
You have ambitions to do something that is globally visible and has an impact on hundreds of millions of people.
You are a creative, problem solving animal. You LOVE cracking hard problems and you love doing things that others have not managed to solve.
You have worked in (financially) regulated environments and know the implication of Financial regulation on Product development and Operations
Throughout your career, you have shown fast career progression and an ability to learn and recover quickly from mistakes
You are driven by strong personal values that match our company culture (doing the right thing, everyday learning, succeeding together, customer-obsession)
You have built products as part of an international company and have experience leading highly diverse teams
You recognize the need for moving fast with the importance of process and controls in large organizations
You have an ability to be very strategic and tactical/ hands-on, depending on the context
You have excellent communication, collaboration and influencing skills. You have an ability to communicate effectively across all levels of the organization
You have a technical background or a very solid understanding of Technology based on hands-on work experience with development teams during your career
You have prior experience working in the Payments industry and are familiar with terms such as Acquirers, PSPs, Card Schemes, network tokens, familiarity with 3Ds1, 3Ds2 protocol, SCA exemptions
Fluent in the English language both spoken and written
OTHER PERSONAL CHARACTERISTICS
Able to function in a fast-moving entrepreneurial environment
Humble yet confident, with high self-awareness
A strategic thinker yet focused on execution; able to roll up their sleeves to get things done
Self-starter with high energy and drive; fast-paced and results-driven; forward-thinking
Experimental, ready to learn and open to change
Keep the customer at the centre of everything you do
Good cultural and organizational sensitivity
Committed to building a diverse, inclusive work environment
CRITICAL LEADERSHIP CAPABILITIES:
Publicly identifies needed changes or directions that need adjustment, challenges assumptions and norms.
The ability to “think big” and simultaneously understand and appreciate the details necessary to operationalize overarching strategies and goals; The ability to make sense of complex issues and ambiguous situations.
Challenges assumptions about “the way things are done”.
Communicates explicitly what must change, why changes are necessary, and possible outcomes and costs.
Adjusts communication style to the audience to help them understand and accept the change.
Encourages people to support and propose changes and ideas.
Building relationships, Collaborating and Influencing
Establishes relationships and enhances the levels of cooperation, collaboration, and trust that exist between people, interacting with others personally, competently, and effectively. Establishes relationships inside and outside of the organization. Fosters a culture that makes people feel valued and respected and leverages even difficult or tense circumstances to enhance relationships.
Negotiates with a genuine give-and-take approach, where both acts as true peers and decisions are shared.
Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus.
Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people.
Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Willingly and effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty
Demonstrates and fosters a sense of urgency, a “can-do” spirit, a sense of optimism, ownership, and strong commitment to achieving goals and organizational success. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
Checks work of self and others against required quality standards.
Reviews performance and progress on a regular basis to ensure team is achieving results.
Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.