Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 06,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Cargo Sales Support Officer

    • CGO - Cargo Commercial
    • Amsterdam, Netherlands
    • Cathay Pacific
    • Application Deadline
      16 Aug 2021

    Company Description

    Cathay Pacific Airways Ltd
    is the airline of Hong Kong, the heart of Asia. We put an emphasis on Customer Service and one of our key commitments is to provide our customers with a service “straight from the heart”. Under normal circumstances Cathay Pacific operates 7 non-stop flights from Amsterdam to Hong Kong and 3 full freighters B747 on a weekly basis. Out of Hong Kong we fly to all key destinations in Asia, Australia and North America.

    Role Introduction

    We are looking for an enthusiastic team player to join the Cargo Reservations team at Schiphol Airport. The main objective of this position is to optimize the use of available capacity, with the highest possible revenue in mind.

    Key Responsibilities

    • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
    • Assist the Cargo Sales Support Executive and coordinate with the Cargo Account Executive to achieve revenue target and generate ancillary revenue by actively seeking support from customers
    • Provide support to manage capacity in order to maximize flight revenue
    • Coordinate with colleagues in the Cargo team to provide customer-centric solutions to customers
    • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
    • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
    • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
    • Champion Cathay products and provide excellent and consistent product solutions to customers
    • Support the Cargo Sales Support Executive and Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
    • Any other reasonable task as requested


    • Minimum of 2 years’ cargo or airline operations or indoor sales experience
    • Prior customer service experience is an advantage
    • Excellent communication skills
    • Demonstrable customer service sense
    • Ability to work independently
    • Proficiency in the use of Microsoft Office Systems
    • Knowledge of CHAMP Cargospot System is an advantage
    • Fluent in Dutch and English (verbal and in writing)
    • Must have the permanent legal right to live and work in the European Union

    Salary will be commensurate with qualifications and experience.

    Open Positions from Cathay Pacific
    • There are no eligible results.

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