Cathay Pacific Airways Ltd is the airline of Hong Kong, the heart of Asia. We put an emphasis on Customer Service and one of our key commitments is to provide our customers with a service “straight from the heart”. Under normal circumstances Cathay Pacific operates 7 non-stop flights from Amsterdam to Hong Kong and 3 full freighters B747 on a weekly basis. Out of Hong Kong we fly to all key destinations in Asia, Australia and North America.
We are looking for an enthusiastic team player to join the Cargo Reservations team at Schiphol Airport. The main objective of this position is to optimize the use of available capacity, with the highest possible revenue in mind.
Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
Assist the Cargo Sales Support Executive and coordinate with the Cargo Account Executive to achieve revenue target and generate ancillary revenue by actively seeking support from customers
Provide support to manage capacity in order to maximize flight revenue
Coordinate with colleagues in the Cargo team to provide customer-centric solutions to customers
Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
Champion Cathay products and provide excellent and consistent product solutions to customers
Support the Cargo Sales Support Executive and Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
Any other reasonable task as requested
Minimum of 2 years’ cargo or airline operations or indoor sales experience
Prior customer service experience is an advantage
Excellent communication skills
Demonstrable customer service sense
Ability to work independently
Proficiency in the use of Microsoft Office Systems
Knowledge of CHAMP Cargospot System is an advantage
Fluent in Dutch and English (verbal and in writing)
Must have the permanent legal right to live and work in the European Union
Salary will be commensurate with qualifications and experience.